Contract Administrator with German/ Dutch Skills - Graduate Program (Job Number #1603374)

Employer: Hewlett Packard Enterprise
Domain:
  • Customer Support - Client Service
  • Administrative Assistance
  • Sales
  • Job type: full-time
    Job level: Student/Graduate
    Location:
  • BUCHAREST
  • Updated at: 25.03.2017
    Short company description

    At Hewlett Packard Enterprise, our ideas propel our world faster. We’re an industry-leading technology company. And we’re accelerating everything we do. With the industry’s most comprehensive portfolio, our technology and services help transform our customers around the world to become more efficient, more productive and more secure. They enable our customers to go further. And our employees to develop, learn and advance their careers. Ready to change the world? No one’s doing it faster.
    Mission: We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets and lives.

    Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed.

    Requirements

     First level university degree or equivalent experience.
     Typically 0-2 years of related experience (e.g., supply chain, customer service, procurement, financial management).

    Knowledge and Skills
     Good communication skills with ability to convey low to medium impact messages clearly (verbal, written and presentation) to internal and external peers.
     Mastery in English and German/Dutch.
     Basic problem-solving and analytical skills.
     Basic knowledge of the end-to-end process of sales operations.
     Basic knowledge of local legal compliance issues.
     Ability to structure and apply basic organizational skills to manage daily operational issues.

    Responsibilities

    Acts as a first point of contact for regular, on-going customer accounts and some “top-tier” customers, on daily operational matters.
    Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post- sales programs).
    Acts as a point of contact for a specialized topic (e.g., order management, special pricing) and trains team members.
    Contributes to efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities.
    Represents team as a subject matter expert on internal processes to other functions and organizations.
    Assures interface between support sales, support business, delivery, back office, process development and the customer. Makes sure that questions are answered.
    Assures check and balance function, business controls and audit compliance in order to secure HPE’ s financials.
    Assures the admin responsibility for the realization of individual contracts. Assure that they are handled correctly from a commercial and legal point of view along the HPE Services customer support policies and procedures.
    Sometimes needs to take over lead functions for customer projects from an admin point of view.