Team Leader Claim Processing (m/f)
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DB Schenker Romania face parte din grupul DB Schenker, divizia de transporturi si logistica integrata a Deutsche Bahn.
DB Schenker detine locuri de top in serviciile de transport maritim si aerian, cea mai densa retea de transport rutier precum si expertiza feroviara a celei mai mari companii Europene de transport feroviar.
At least 3 years of operational experience in call center/customer service or shared service center processes (experience in claims processes will be considered an advantage), of which at least 1 year in a similar team leading role
Excellent hands-on approach
Outstanding analytical skills
Ability to lead and mentor a team of up to 15 team members
High flexibility and ability to work with minimal supervision
Good English language skills, German language considered an advantage
Very high customer service orientation
Leading and developing a team of Shared Service Associates
Achieving required service levels and implementation of continuous improvement initiatives
Potentially being a key member of the respective transition team to relocate Overheads activities to Bucharest