TEAM LEADER COLECTARE DEBITE

About our company

As a market-leading credit management company, Intrum has wide-ranging expertise in debt collection services, and we do business in 24 countries in Europe plus Latin America (Brazil). We have more than 9,000 experienced employees in our group.As a result, we have a unique geographical size and scope. With market leadership however, comes with a great responsibility. We see ourselves as role models within our industry and have both the opportunity and responsibility to set new standards and change the way people perceive credit management. Through ethical and sustainable business practices we want to become the true benchmark of our industry.

Through Intrum’s wide range of credit management services, including financial and collecting services we help companies prosper by improving cash flow, increasing liquidity and minimizing risk. We make trade simple, safe and fair, by making sure that companies get paid while helping people getting out of debt. This is how we contribute to a sound economy for society, companies and individuals.

- Minim 12 luni experienta pe o pozitie similara (team leader colectare debite)
- Bune abilitati de comunicare, relationare si negociere
- Abilitatea de rezolvare a problemelor prin solutii rapide si corecte
- Capacitate de analiza, prioritizare si luare a deciziei in timp util
- Abilitatea de a acorda feedback constructiv echipelor din subordine si conducerea acestora prin puterea exemplului
- Experienta in evaluarea performantei, motivarea si dezvoltarea subordonatilor
- Absolvent studii superioare
- Cunoasterea avansata a pachetului Microsoft Office

- Conducerea uneia sau mai multor echipe de agenti colectare debite
- Instruirea, ghidarea si oferirea de suport tuturor subordonatilor din echipa sa si din alte echipe
- Evaluarea performantei membrilor echipelor subordonate, motivarea si dezvoltarea constanta a acestora
- Trasarea obiectivelor si urmarirea indeplinirii acestora de catre echipa din subordine prin monitorizarea indicatorilor de performanta: rapoarte si analize asupra activitatii echipei din subordine care vizeaza aspectul calitativ si cantitativ
- Monitorizarea aplicarii strategiilor de colectare pe portofoliile alocate sau pentru clientii administrati
- Participarea la imbunatatirea procesului de colectare oferind solutii inovative pentru o functionare cat mai eficienta a activitatilor operationale
- Sesizarea deviatiilor in timp util si participare activa in viata companiei prin oferirea de feedback si suport managementului superior
- Intocmirea de rapoarte si analize periodice cu privire la portofoliile gestionate sau la gradul de satisfactie al clientului
- Implicare in procesul de selectie a noilor angajati