Level 2 Network Technician (location: Debrecen, HUN)

BT has operated in mainland Europe for more than 20 years, and in Central Europe since the late 1990s when the company settled our first regional headquarters in Budapest. For customers in Hungary BT offers an extensive portfolio of IT services and solutions, and one of the world's largest IP-enabled networks.

Required Experiences and Skills:
- Ability to communicate fluently in both written and spoken English, fluently in technical English
- In depth understanding of LAN/WAN technologies
- 1-2 years experience in a technical customer support role
- Excellent customer care skills
- Analytical thinking
- Team-player attitude

Desirable Skills:
- Enthusiastic and pro-active personality
- Other European language knowledge (e.g. Italian, French, German) knowledge is an advantage
- CISCO CCNA certification and familiarity with any of the following products: Juniper, ADVA, Avaya, Ipanema

- Front line people working in shifts (24/7), performing all the functions of the 'Customer Helpdesk' role and additionally providing in-depth technical support to customers through network or equipment monitoring, localisation and remote repair
- Technically aware customer service technicians who demonstrate excellent customer care skills (e.g. owning, driving and communicating) such that customers that they call/call them are left "delighted" with the experience
- Cooperating with internal higher level support (3rd line)
- Manage supplier activities (e.g. really driving/escalating 3rd party agents to dispatch and repair faults to meet our service level agreements)
- Provide process improvement input wherever possible
- May do proactive jeopardy management
- Providing higher level support internally

What we offer:

- Supportive corporate culture
- Inspiring working teams
- Competitive salary and benefit package (including shift allowance)
- Professional development programs, trainings and educational support
- Employee and Family Friendly Workplace
- Private health insurance package