Customer Support with French & English

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Employer: HELPLINE
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Timisoara
  • Updated at: 15.11.2017

    Multi-tasking may be a challenge for some, but if it's your kind of challenge, this job may be perfect for you. As a Service desk technician you'll be a problem-solver, device & software technician and more-all while being positive and professional.

    And you'll also be a hero when you solve our customer's challenges.

     

    WHAT OUR HELP DESK TECHNICIAN DOES :

    - Provide first line IT technical support (windows, office, IOS) with accurate and creative solutions to customer problems
    - Research, resolve, and respond to general issues (office, windows, outlook, internet...) received via telephone calls and e-mails from different kinds of customers
    - Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction
    - Demonstrate excellent customer service at all times 

    Requirements: 
    Spoken languages: advanced English and upper intermediate French level.
    Previous service desk and customer care experience.
    Aptitude for providing positive customer service, interpersonal skills, listening skills, analytical skills and team spirit.
    Availability to work in shifts 27/7

    What we offer: 
    Financial package: salary, meal tickets
    Medlife medical insurance
    3 to 8 weeks of training at the beginning of the contract, language classes 
    Central building office