Cloud Services SAP L1 Support Specialist
This job is no longer active!View all jobs Cloud Services SAP L1 Support Specialist active on Hipo.roView all jobs Customer Support - Client Service active on Hipo.roView all jobs IT Hardware active on Hipo.roView all jobs IT Software active on Hipo.ro |
Employer: | confidential |
Domain: |
|
Job type: | full-time |
Job level: | 0 - 1 years of experience |
Location: |
|
Updated at: | 25.06.2017 |
Remote work: | On-site |
Technical skills:
- Computer Engineering University Degree;
- Excellent English language skills - reading, writing and speaking;
- Hands-on experience with Operating Systems (Linux/UNIX and Windows);
- Knowledge of Database Administration (any of Oracle/DB2/MSSQL/MySQL/Sybase) and/or SQL commands (database queries, etc.);
- Basic knowledge of networking principles;
- Availability and willingness to work shifts that can cover 24x7 (by rotation) is mandatory;
- Experience with SAP system administration (or other ERP systems) is a plus but not required (training will be provided)
Soft skills:
- Communication skills;
- Troubleshooting skills,
- Patience;
- Customer care/support experience;
Nice to have:
- Experience in a Production customer support role is a big plus;
- Experience with ITIL-based processes;
- Professional certifications are a plus (ITIL, Linux, Databases);
The candidate will be part of a global support team providing steady state support and production operations for a major enterprise cloud-based SAP offering. Candidates must be available to perform planned 24x7 support by rotation (scheduled), in shifts. Job does NOT include help desk activities over the phone (ticketing system/application is being used as interface with the client).
Profile:
Technical Problem solver
Excellent communication (English) and listening skills
Customer-oriented
Team player
Very good analytical skills
Eagerness/willingness to learn
Ability to perform under pressure
Ability to multi-task.
Job-uri similare care te-ar putea interesa: |
|
---|---|
Cloud Engineer (HavenTech) Aplica fara CV | |
Service Delivery Support Senior Consultant Hybrid | |
IT Application Support Specialist – Digital area Aplica fara CV | |
Vezi job-uri similare (741) |
Raporteaza eroarea la