NOC Team Leader

CAMUSAT ROM TELECOMUNICATII - Societate multinationala, parte a grupului francez CAMUSAT, leader in domeniul constructiilor de infrastructuri pentru telecomunicatii.

Requirements

• BS/MS degree preferred in Telecommunications, Automatics, Computer Science
• At least 3-5 years experience as NOC/Support team leader or manager, including personnel and shift coordination and management, and making daily reports on shift operations and issues handled/escalated;
• Working knowledge of NOC tools, RF concepts, GSM infrastructure, UNIX, DB administration, scripting, communications protocols, WLAN/LAN, IP infrastructure and routing
• CCNA Certification, familiar with ITIL
• Willing to to support the shift with oncall duty on critical issues
• Excellent communication and intra-personal skills
• Advanced English user, French would be a big plus

Job Context

Camusat is a multinational company with its presence all over the world and over 2000 employees. Since 40’s the Company has grown and developed 5 business lines such as telecom sites construction and installation, equipment installation and commissioning, power system renewable energies, fix and fiber optic networks and managed services, maintenance and operations.

Job Function

As the leader of the new NOC team, you will implement and optimize the operating procedures for a 24/7 NOC and develop and support a team of NOC Technicians that are in charge of the operational duties. You will work in a NOC designed to monitor a wide range of equipments such as: hybrid and renewable power solutions, radio equipment, site access, etc. Being a product company, you will be constantly involved in development, integration and optimization of NOC hardware and software infrastructure.

The ideal candidate will bring a combination of hands-on management and knowledge and experience in fast paced and growing environments, and should be proficient with NOC concepts and practices. We are looking for a person with availability for on-call night shifts, as you will be the main point of contact for the technicians.

Tasks

• Monitor, optimize and support the NOC systems, applications, solutions for site sensoring, KPIs
• Assist in coordinating operations and technicians teams in order to identify errors and anomalies
• Identify and verify service impact to customers, and dispatch subject matter experts in support of problem resolution
• Communicate with internal and customer-facing teams (status updates regarding open issues, support for root cause analysis, reports);
• Support the pre-sales managed services solution with technical feedback
• Lead the NOC team staff that performs the 24/7 monitoring activity
• Overview de integration and development of the monitoring platforms
• Overview the testing&integration of new equipments, KPI and reports in the NOC environment (RAN, Power, infrastructure, 3pp API, etc.)
• Assure maintenance management of equipments (RNC, BSC, etc.)

Benefits

• Motivating salary
• Performance bonuses
• International environment
• Benefits package (medical pass, wellness, hobbies sponsorship etc.)