Customer Support Representive with English

With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

If you want to be a part of a continuous growing company and if you want to develop yourself in a highly motivated multilingual team please feel free to apply!
Our client is a global leader in product life-cycle support, that handles all PC hardware platforms and all forms of mobile devices and gaming consoles. Your role will be to provide technical support and customer service experience for various types of products and services in the gaming business.

Requirements:
- A bachelor degree;
- Proficient or native in English;
- Excellent verbal and written communication skills;
- Customer service experience;
- Experience of supporting video games would be advantageous;
- Good working knowledge of PCs and mobile applications/games.

- Provide support via phone(10%) and email(90%) for inbound customer contacts seeking technical assistance, game play and billing queries;
- Carry out research to troubleshoot customer’s technical problems;
- Research new resolutions for addition to knowledge database;
- Perform any other duties related to technical support as and when required;
- Ensure that client escalation procedures are adhered

Cod Anunt: 250117AI