Agent Relatii Clientii

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Angajator: Regenersis
Domeniu:
  • Altele
  • Customer support - Client service
  • Vanzari
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 01.10.2017
    Scurta descriere a companiei

    Founded in 1975, CTDI is a full-service, global engineering, repair and logistics company providing best-cost solutions to the communications industry. CTDI's one-stop service commitment to customers has fueled the growth from a core business of network and CPE equipment repair to include:
    • STB / CPE: Set-Top Box, Modems & Data Test, Repair & Logistics
    • Products: planning, sourcing and manufacturing of CPE Accessory Equipment
    • Supply: Global Test, Refurbishment & Remarketing of Network Infrastructure & CPE assets
    • Network Services for Infrastructure Repair & Logistics (Wireless & Legacy)
    • Network Deployment Solutions (NDS) and Outside Plant Engineering
    • Automotive Reman & Logistics for advanced automotive electronics

    Cerinte

    - Abilitati de comunicare, rabdare, calm, diplomatie;
    - Experienta in activitati de call center;
    - Cunostinte bune de operare PC.

    Responsabilitati

    - Informeaza clientii privind statusul reparatiilor, a centrelor de colectare, a documentelor necesare trimiterii in service, cat si privind alte probleme specifice procesului de reparatie (utilizare telefoane, defecte neconfirmate, telefoane ce nu pot fi reparate, estimare de cost etc.);
    - Primeste reclamatiile si le rezolva in limitele competentelor sau transmit catre persoanele implicate in proces, monitorizand rezolvarea;
    - Mentine standardul de calitate impus pentru activitatile efectuate. Aplica procedurile, indicatiile si informatiile primite de la coordonator;
    - Informeaza imediat coordonatorul referitor la orice anomalie constatata atat la nivel informatic, cat si procedural.

    Alte informatii

    -Salariu si program fix
    - Tichete de masa
    - Decontare transport
    - Locatia este in Mogosoaia, Str. Buiacului, nr. 2. Asiguram transport din Bucuresti, de la metrou A. Vlaicu, Basarab. Parc Bazilescu si Pacii.