Technical Support L2

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Angajator: RINF
Domeniu:
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 21.12.2016
    Scurta descriere a companiei

    People & Culture
    At RINF you'll find a team of people that embrace and encourage diversity, that are driven by passion for performance. We welcome initiative with enthusiasm and encourage people to follow their intuition and build a solid argument for the thing they believe in. At RINF your voice is heard!
    We are a closely knit, passionate team set to make our clients lives easier and their companies more successful. The most important thing is that we value our people, not only as employees, but as individuals, we support and appreciate each personality, because for us different is unique.
    We are passionate about technology. Our hobby is also our field of work and that shows in everything that we do.

    How we look like
    @RINF you will come across friendly people and a relaxed atmosphere every day. It may seem obvious for us to say this but we know it to be true. We work with passion to bring fresh ideas to the table. Our contribution matters.
    RINFers are eager to learn from each other, explore and reinvent the world of technology. We have an inspiring place to share ideas and build amazing things together.
    We also share fun moments and sad moments, like that time our friend, Mr. Coffee Machine, had to take a medical leave. No worries, it was nothing serious.
    We do have a colleague who doesn’t like coffee or cookies (which is totally hard to accept) and he is not that chatty, even though he spends a lot of time on Facebook. Nonetheless he likes finding bugs and he has magic touch skills. Want to know with whom you will work with? We introduce you to IQ MATT.
    Being fans of quality releases, we dare ourselves each day to put the latest technologies and methodologies at work. We never stop learning!

    How can you influence the business
    By getting involved, especially since we encourage RINFers being entrepreneurs
    Keep up to date with the latest trends in the IT industry, that way you can identify and maximize opportunities to use information and technology to improve the products and services that you will be working on

    How do you know if RINF is a good fit for you
    If you have:
    A quality delivery focused attitude…you may be required to deliver sweets and treats because we especially like to have food fests at the office
    The ability to communicate clearly to a wide range of people both internally and externally to the organization
    Customer facing skills
    Curiosity and never stop learning skills
    The desire to have fun while doing what you like
    A keen interest in participating at our board games evenings
    Then we should get to know each other better!

    Cerinte

    Experienta de lucru cu baze de date SQL SERVER (proceduri/trigger-i functii);
    Abilitatea de a diagnostica, depana, de a obtine rezultate si de a oferi solutii pentru o gama larga de probleme tehnice.

    Responsabilitati

    Ofera suport tehnic si functional direct clientilor cu privire la utilizarea, configurarea si intretinerea produselor companiei, asigurandu-se totodata ca sistemul/aplicatiile functioneaza in conformitate cu specificatiile primite;
    Ofera asistenta clientilor pentru remedierea imediata in caz de urgenta, in conformitate cu clauzele din cadrul SLA-ului;
    Creeaza temporar work-around-uri pentru problemele imediate ale clientilor, dupa caz;
    Simuleaza/reproduce problemele aparute pe mediul clientilor astfel incat sa ofere toate detaliile necesare departamentului de dezvoltare in vederea rezolvarii bug-urilor;
    Colaboreaza indeaproape cu echipa de livrare (analiza, dezvoltare, implementare si configurare) pentru a rezolva problemele clientilor;
    Participa impreuna cu echipa de analiza/dezvoltare la implementarea aplicatiilor companiei pentru noi clienti;
    Ajuta la crearea de documente tehnice si/sau materiale de instruire precum si a bazei de cunostinte.