2nd Level OSS Engineer
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Angajator: | Ericsson Romania |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 1 - 5 ani experienta |
Orase: |
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Actualizat la: | 28.01.2017 |
Remote work: | On-site |
At Ericsson you’ll have a unique opportunity. The chance to use your skills and imagination to push the boundaries of what’s possible. To create never-seen-before solutions to some of the world’s toughest problems. You’ll be challenged. But you won’t be alone. You’ll be part of a team of like-minded innovators, all driven to go beyond the status quo to build what comes next. At Ericsson you can be an explorer, a change maker and a force for good.
Cerinte
IT systems, storages, backup solutions, monitoring systems (e.g. Nagios, Veritas Backup)
Unix based and Windows administration
POSIX (bash, perl, SQL scripting, Windows batch scripting) used to automatize different system tasks
Networking and basic routing (CISCO courses represents an advantage)
Database administration basic knowledge (Oracle, Sybase, MySQL, MS SQL, MS Access)
Technical support environment, working with tickets, priorities, Service Level Agreements, on-call duty one week per month.
Nice to have requirements:
Mobile telecommunication systems knowledge
Radio & Core network architecture knowledge
Knowledge of Network or Element Management Systems from various vendors like Huawei M2000/U2000, Nokia NetAct, Ericsson OMC-R, Alcatel, ZTE, HP NNM
Administration or user experience with Performance Management Systems (data processing, parsing, database loading and export / visualization)
Education:
University degree (Polytechnics represents an advantage)
Others:
Fluent English (spoken and written)
Good communication skills, both written and verbal
Availability for traveling abroad, occasionally
Ability to work within a global, remote workforce
Ability to work both independently and in a team environment.
Ability to work under pressure
Available for on-call duty
Job Summary & Responsibilities
This Job Role is responsible for 2nd level assurance & support activities within Ericsson Global Services Center Romania;
The Operations Support System (OSS) Engineer is responsible for:
Operation & Maintenance of proactive and reactive activities;
Ensuring that the services provided to our customers are continuously available and performing up to Service Level Agreement (SLA) performance levels;
Understanding the customer’s network and systems architecture, liaise with applications experts, operations staff and users to determine requirements and provide quick resolution for technical issues.
Contribute with automation ideas and in their implementation
Providing coaching for junior colleagues
The OSS Engineer deals with fault, performance, service and inventory management. Provides support and assistance along the entire Life Cycle of the platforms in scope.
Tasks details:
Assures the correct functionality by following the routine and fault prevention guidelines (check and act upon alarms, logs, system monitor indicators)
Takes action before problems become critical: system/hardware failures, hanged processes, scripts not having desired output, application errors, data flows etc
Technical tasks to add and configure new elements by following specifications and procedures, extracting the required data from databases (Oracle, Sybase, MSAccess or others), create new scripts to: improve the functionality, add new functions or in prevention scope.
Respond to requests raised for ongoing issues and troubleshooting. Perform emergency troubleshooting for critical issues in a required timeframe, accordingly to SLA.
Document constantly on managed platforms and maintain a good level of communication with vendors and clients.
Assures support during systems and applications upgrades, conducts User Acceptance Tests, performs sanity checks.
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