Finance Customer Accounts & Deductions Associate (OTC)
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Employer: | Kellogg Company |
Domain: |
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Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 12.11.2016 |
Remote work: | On-site |
At Kellogg Company we have a vision of enriching and delighting the world through foods and brands that matter; with the purpose of nourishing families so that they can flourish and thrive.
Our Vision is to enrich and delight the world through foods and brands that matter.
Driven by our consumers, this is what we aspire to become and want to be on our best day.
Our Purpose is nourishing families so they can flourish and thrive.
This is why Kellogg exists, the role we play in the world and how we deliver our Vision.
Our company is a place where innovation lives on, where we never stop learning and where we’re excited about tomorrow. In 2014, we started an exciting transformation journey towards Global Business Services. GBS is a new global function at Kellogg that is helping to drive growth by simplifying work and innovating processes so that our team worldwide can focus on making and selling great food.
Our GBS Service Centre for Europe is located at Floreasca Business Centre (adjacent to Aurel Vlaicu Metro) and now we want you to join us as we continue our growth in Romania. Be part of a dynamic team, with career progression opportunities.
At Kellogg's we have a vision of enriching and delighting the world through foods and brands that matter; with the purpose of nourishing families so that they can flourish and thrive.
Our Vision and Purpose are at the heart of everything we do. Simple yet powerful, they define why we're here and where we're going - made possible by the extraordinary talent of everyone who works here. People like you. Our heritage, through the inspiration of W.K. Kellogg, continues to drive our company and keeps us committed to creating a stronger future every day, by putting people first in everything we do.
Operating in more than 180 countries, across 6 continents, with dedication and passion from each and every one of our 30,000 employees, we are extremely proud of our ever growing portfolio of over 1,600 food products, which include iconic brands such as Pringles, Frosties, Special K and Corn Flakes.
Our company is a place where innovation lives on, where we never stop learning and where we’re excited about tomorrow. It is this belief that brings us together and sets us apart.
Now we are creating exciting opportunities in Bucharest with the opening of a new Service Centre at Floreasca Business Centre (adjacent to Aurel Vlaicu Metro). The Service Centre will house our European Finance team to support our entire European business across more than 20 countries.
Grow with US within our Order to Cash team who manage and carry out the entire order to cash process for Europe. Working within a team of 20 associates, you will specialise in either of the following areas:
FINANCE CUSTOMER ACCOUNTS & DEDUCTIONS ASSOCIATE:
Grow with US as an Order to Cash Associate, specialising in customer accounts and deductions. You will be responsible for proactively contacting customers to ensure payments are in progress as well as managing and solving any invalid deductions on customer accounts.
FINANCE CUSTOMER ACCOUNTS ASSOCIATE:
Grow with US as an Order to Cash Associate, specialising in customer accounts and deductions. You will be responsible for proactively contacting customers to ensure payments are in progress.
WHAT WILL I BE DOING?
Working within our OTC team as Order to Cash Associate you will be part of our success by:
Customers and Operations:
Serving as a single OTC point of contact for assigned customers and sales
Maintaining a full understanding of customers’ strategies, policies, and key personnel, as well as Kellogg’s terms of sale, internal policies, and key personnel
Proactively chasing to the Customers to ensure invoices are received and the payment is in progress
Managing and resolving the collection of aged receivables for assigned customers
Managing invalid deductions that require direct customer or sales support
Managing and solving escalated deduction issues for UK Customers including: Trade Deductions, Pricing Deductions and Coupons
Facilitating OTC problem resolution including managing the order holds or releases decision process
Participating in sales trade strategy discussions
Ensuring consistent application and adherence of all Kellogg OTC policies, including GAAP, SOX, corporate tax structure (i.e., ROUPEE), and audit requirements as well as adhere to agreed Service Level Agreements (SLAs)
Conducting trend analysis to drive continuous improvement related to OTC processes and systems
Maintaining a constant focus on achieving and surpassing established metrics
Proactively partnering with internal and external customers to identify trends and resolve OTC issues
Working with management and peer groups to maintain Kellogg GBS in top quartile on all benchmarking measures and metrics
Providing direction and assistance to global team in resolving issues to meet OTC metrics
Capability-Building and Innovation:
Building individual skills and capabilities through learning opportunities such as training courses and on-the-job training; strive to be a process champion or expert for the end-to-end OTC process
Contributing to the overall learning of the OTC Team through sharing of best work practices and peer-to-peer coaching
Supporting implementation of improvements for process efficiency, quality and control Key Performance Indicators (KPIs)
Working on special projects and continuous improvement initiatives; identify opportunities to make the processes more effective
Participating in pilots or service rehearsals before major changes are implemented; conduct system testing for technology upgrades
WHAT DO I NEED TO DEMONSTRATE?
At Kellogg’s, we emphasise on recruiting the best people to help grow our business and build on our success. To be considered for this position, you must be able to demonstrate the following:
Required:
High School Diploma or equivalent and significant experience in a related field required
Language Skills:
Fluent in English
Two second languages: Spanish, Italian, French or German (depending on specific market assignment)
Proficiency in Microsoft Office - Word, PowerPoint, Access and Excel
Excellent verbal and written communication skills as well as strong customer service skills
Deep analytical and problem solving skills
Strong negotiation and decision making skills
Preferred:
University Degree or equivalent
Knowledge of collections, deductions, and/or customer service
Experience with SAP ERP system
Customer relationship management experience
Sense of urgency and ownership of resolution, meeting established performance objectives and customer commitments
Ability to work in a team environment
Strong knowledge of service center processes and procedures
Ability to manage multiple and sometimes conflicting priorities and specific time constraints
Solid time management skills
Experience working in a shared services, process driven or service center environment
Expertise in Order-to-Cash function including best practices, technologies, processes, procedures and tools
Training and certification in Six Sigma or LEAN
Experience working for a multinational organization and working with colleagues internationally
Processed and Packaged foods industry experience
WHAT ELSE DO I NEED TO KNOW?
By being mindful and committed to W.K. Kellogg's ideals, we uphold our founder’s dedication to people and their well-being. We promote an environment where we can push beyond boundaries and across borders to create foods and brands that help to fuel the best in everyone everywhere.
As our company continues to grow, our people grow with it. Through our values-based culture, we create a stronger future every day — enriching communities and nurturing careers by putting people first in everything we do.
Kellogg's is a GR-R-REAT place to work and here are some of the reasons why:
Competitive Salary
Annual Bonus Scheme
Medical Plan
23 days Annual Holiday
Training Opportunities
Global Career Opportunities
Recognition Programme
Flexible Working Arrangements
Lunch Vouchers
Energising Social Events
Recruitment Process:
Once we have received your application, one of our Kellogg's Recruitment team will be in touch with you to let you know what happens next.
Our Assessment Centres will be held across the month of August.
The Kellogg Company is an Equal Opportunity Employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people.
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