Customer support with Russian and English
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Your responsibilities will be:
- 1st level IT support for Decathlon's employees
- Classic Hardware (PC, monitors, printers)
- Specific Hardware (cash tills, card printers)
- Office tools and apps (OS W7, Open office, Gmail)
- Networking (Lan, Wan)
- Local applications (stores.com)
- Identifying, handling and solving the requests
- Identifying and escalation of Massive Incidents
- Backlog follow-up
- Demonstrate excellent customer service at all times
- Spoken languages: fluent Russian and English.
- Aptitude for providing positive customer service, interpersonal skills, listening skills, analytical skills and team spirit.
- Availability to work in day shifts
Spoken languages: medium English and medium Polish.
Previous service desk and customer care experience.
Aptitude for providing positive customer service, interpersonal skills, listening skills, analytical skills and team spirit.
Availability to work in day shifts
What we offer:
Central building offices with excellent view on the city, top facilities and equipment
Meal tickets and gift vouchers
Night shift bonus
Taxi ticket for night shift
Regina Maria medical package
Extra vacation days
Massage at the office day
Fruits on the house
What about choosing much more than a job ?