Enterprise TAC Datacom Support Engineer

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Employer: Huawei GOC
Domain:
  • Customer Support - Client Service
  • Engineering
  • Telecommunication
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Timisoara
  • nationwide
    Updated at: 19.06.2017
    Short company description

    Huawei is a global leader of ICT solutions, whose vision is to enrich life through communication.
    Continuously innovating based on customer needs, we are committed to enhancing customer experiences and creating maximum value for telecom carriers, enterprises, and consumers.
    Among our customers are 45 of the world's top 50 telecom operators and one third of the world’s population uses Huawei technologies. Huawei is active in more than 170 countries and has over 150,000 employees of which more than 70,000 are engaged in research and development (R&D).

    We are diverse, and we embrace it. With us you have the opportunity to work in a dynamic, multinational environment with more than 150 nationalities worldwide. We seek and reward talent.

    Join us for Building a Better Connected World!

    Requirements

    Familiar with TCP/IP & OSI protocol stack;
    Knowledge of routing protocols (OSPF, BGP, IS-IS);
    Knowledge of switching technologies and protocols (Vlans, STP);
    Knowledge of security features and protocols (IPSec, NAT, Radius/Tacacs, Dot1x);
    Knowledge of network monitoring applications and protocols (SNMP, NMS);
    Strong troubleshooting skills (able to analyze debug outputs and packet captures);
    More than 1 year work experience in system integration or telecommunication will have priority.

    Responsibilities

    Handling customer service requests from all Europe for our Datacom and Secospace products (Routers, Switches, Firewalls & Security Gateways, WLAN devices and more).

    Other info

    Offer:

    Motivational salary package;
    Opportunity to get certifications (HCNA, HCNP, HCIE) on Huawei products;
    Life time learning environment and tools;
    Hand-on experience and lab testing;
    Great amount of Product Documentation;
    Access to a unified Knowledge Base where you can find technical cases encountered by all our engineers around the world;
    Opportunity to contribute to this Knowledge base and be part of a growing Huawei Engineers community;
    Opportunity to go abroad on business trips to customer site and offer onsite support (after gaining some relevant working experience with Huawei products);
    Young and motivated team that want to constantly grow.