Customer Support Representatives with English

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Employer: One Hour Translation
Domain:
  • Customer Support - Client Service
  • Internet - eCommerce
  • IT Software
  • Job type: full-time
    Job level: Student/Graduate
    Location:
  • BUCHAREST
  • Updated at: 31.05.2017
    Short company description

    One Hour Translation provides high-quality professional human translation of over 75 languages and over 2500 language pairs. We are able to provide high-quality translations around the clock, any day, any time thanks to a community of over 15,000 Professional Translators from over 100 different countries.

    Requirements

    *English fluency* - required
    *Maths and problem solving skills* - required
    *Open and positive attitude* - required

    *Basic technological knowledge* (Office, Internet etc.)
    *Command of other languages* - an advantage
    *Customer support experience* - an advantage

    Responsibilities

    Provide customer support mainly by email and chat to the company's business customers, i.e. :

    *Manage incoming requests (e-mail and chat)

    *Identify and understand customers' needs, while keeping a high CSAT score

    *Build sustainable relationship with customers and translators

    *Provide accurate information according to internal procedures

    *Handle customer complaints, provide appropriate solutions and alternatives and follow up on customer satisfaction

    Take the extra mile to engage customers, give the WOW experience

    Other info

    This is a full time position, 9 hours a day, 5 days a week
    *above average base salary and above average daily meal allowance
    *shifts run 24/7, including on weekends (flexible)
    *teambuilding activities, transportation, high class private medical subscription
    *other bonuses and benefits