Customer Support Representatives with English
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Employer: | One Hour Translation |
Domain: |
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Job type: | full-time |
Job level: | Student/Graduate |
Location: |
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Updated at: | 31.05.2017 |
Remote work: | On-site |
One Hour Translation provides high-quality professional human translation of over 75 languages and over 2500 language pairs. We are able to provide high-quality translations around the clock, any day, any time thanks to a community of over 15,000 Professional Translators from over 100 different countries.
Requirements
*English fluency* - required
*Maths and problem solving skills* - required
*Open and positive attitude* - required
*Basic technological knowledge* (Office, Internet etc.)
*Command of other languages* - an advantage
*Customer support experience* - an advantage
Provide customer support mainly by email and chat to the company's business customers, i.e. :
*Manage incoming requests (e-mail and chat)
*Identify and understand customers' needs, while keeping a high CSAT score
*Build sustainable relationship with customers and translators
*Provide accurate information according to internal procedures
*Handle customer complaints, provide appropriate solutions and alternatives and follow up on customer satisfaction
Take the extra mile to engage customers, give the WOW experience
This is a full time position, 9 hours a day, 5 days a week
*above average base salary and above average daily meal allowance
*shifts run 24/7, including on weekends (flexible)
*teambuilding activities, transportation, high class private medical subscription
*other bonuses and benefits
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