Junior Network Engineer

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Employer: ManpowerGroup Romania
Domain:
  • Customer Support - Client Service
  • Telecommunication
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Timisoara
  • Updated at: 11.10.2018
    Remote work: On-site
    Short company description

    De peste 70 de ani, ManpowerGroup reprezinta puntea de legatura intre milioane de persoane si piata muncii, prin brandurile sale Manpower, Experis, ManpowerGroup Solutions si Right Management. Compania este prezenta pe piata din Romania din 2003, iar in acesti ani peste 400 de clienti si zeci de mii de candidati au avut incredere in noi pentru a le oferi flexibilitatea, agilitatea, talentele, competentele si oportunitatile de care au nevoie. Indiferent daca va aflati la inceput de drum, sau sunteti profesionisti experimentati, brandurile ManpowerGroup va pot oferi oportunitatile potrivite de a va dezvolta, a dobandi noi abilitati si competente, a fi expusi la proiecte pline de provocari si a creste profesional.

    Requirements

    - Bachelor degree / Students in their final year of bachelor's studies ( Telecom / IT - preferred ) ;
    - Knowledge in telecom technical domains;
    - Very good command of German and English;
    - Able to work independently and efficiently;
    - Ability to multi task with ease and professionalism;
    - Excellent written and verbal communication skills are required;
    - Self motivated, detail-oriented and organized;
    - Available to work in 24x7 shift rosters.

    Responsibilities

    - 24x7 real telephone support for field service professionals;
    - Perform sign-in, sign-out for field technicians and check remotely the equipment state;
    - Escalate incidents to other departments, when requested;
    - Perform remote interventions on equipment, if needed / requested;
    - Provide services fully compliant with the Working Level Agreements (WLA);
    - Provide support, including procedural documentation;
    - Provide ticket documentation and dispatching according to incident requirements;
    - Establish a good working relationship with customers and other professionals.

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