Technical Support Engineer (level 2)
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Employer: | N-able |
Domain: |
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Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 11.11.2016 |
Remote work: | On-site |
N-able offers a full-featured tech stack with integrated monitoring, management, security, and ticketing. Our vision is to enable the digital evolution of various businesses. We believe that by putting our People, Partners and Products first, that we will be able to continue the growth of our business.
Requirements
Bachelor degree
Excellent English and communication skills
Proven experience in technical support
Interest in security
Love for client contact
Basic Linux skills
Available to work in shifts
Provide efficient level 2 support over ticket system and telephone
Monitor new outbound spam campaigns and proactively report these to clients
Verify reported spam messages
Process external ARF reports
Manage outbound delivery queue issues
Monitor and manage IP reputations
We offer:
A full-time position (40 hours/week)
Attractive starting salary, regular performance-dependent salary increases, year-end bonus option
Extra vacation day for each year worked @SpamExperts
A workspace in our office in the city center (why travel to some industrial area?!)
Lots of space for self-development, personal growth, and opportunities to contribute with your knowledge
Possibility to get involved in our Social Responsibility Program
A high performance and passionate team of colleagues
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