Loyalty and Retention Officer

FAST Support is a new and ambitious company on the Romanian market, offering services to it's clients all over the world.

We take pride in our young and fast growing team, who is dedicated every day to exceeding our client's expectations and becoming the professionals they dream of.

We are committed to deliver high quality services in the financial field and also to have fun every day.

We are looking for a talented person with great communication skills in English that blends customer service skills together with sales, with final scope of client retention.

Skills required:
• interpersonal skills, excellent customer service, empathy, ability to solve complaints, ability to handle rejection and ability to meet “retention” goals (meet targets)
• needs to be able to identify and resolve clients’ issues through creative sales techniques but with a customer service approach
• Negotiation abilities to motivate clients to continue using our platform and product.
• Needs to find on the spot solutions, while providing a quality customer service experience.
• Utilizes proactive persuasive/retention skills
• Educate customers on active product features and product value. Focus on the positive and what is beneficial for the client
• Needs to retain customers through positive relationship building, listening to concerns/addressing issues and educating them on platform features. A client oriented focus is necessary in order to preserve long term customer satisfaction.

Responsibilities:
• Handle Client’s withdrawals requests via telephone, email
• Positively resolve clients’ issues
• Builds proactive relationships with related departments

We offer:
- attractive financial package;
- initial training and ongoing coaching;
- young and fast-paced working environment;
- central location: Universitate.

If you share our vision and values, send us your application and we will get back to you as soon as possible.