Technical Customer Assistant

FAST Support is a new and ambitious company on the Romanian market, offering services to it's clients all over the world.

We take pride in our young and fast growing team, who is dedicated every day to exceeding our client's expectations and becoming the professionals they dream of.

We are committed to deliver high quality services in the financial field and also to have fun every day.

Requirements:

-Excellent knowledge of English - both spoken and written - is a must
-Any other foreign language will be a BIG advantage
-Hard-working and positive
-Excellent communication skills and able to build rapport with the customer
-Experience from a similar call center role is desirable although specific in-house training will be given
-Ability and desire to learn new skills and tasks
-Able to work as part of a team contributing to the group's success
-Problem solving skills
-Detail-oriented, organized, flexible
-Open, adaptable and willing to work in shifts

Responsibilities:

-Provide clients and prospects with service information
-Research required information using available resources (Company's CRM)
-Helps the clients to activate and set-up the accounts
-Enter new client information into system
-Answer in written at technical questions
-Identify and escalate priority issues
-Ensure confidentiality of all information collected during investigation
-Solve customer issues according to existing service level agreements

Benefits:

-attractive financial package + medical insurance
-initial training and ongoing coaching
-young, professional, fast-paced and friendly working environment
-real possibilities of promotion
-central location - University Square