Agent L1 Service Desk with German
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Part of Vodafone Group, Vodafone Shared Services Romania is a center of excellence offering Technology, Customer Service, Fraud and Security Services to Vodafone clients from several markets around the world.
We've opened for business in Romania in 2014 and we have ambitious plans for growth. We have reached 800 colleagues and counting.
Vodafone Shared Services Romania is a welcoming place for everyone as we pride ourselves with offering genuine Global Experience.
We’re looking for someone who - Requirements:
• Speaks German at an advanced level and English at medium level;
• Has team working skills and is socially skilled;
• Is ready to listen and understand the client’s issues;
• Is flexible and capable of properly analysing the problems they encounter;
• Has the capacity to take care of the technical documentation;
• Is willing to develop a career in IT.
What exactly will you do - Key Responsibilities
• Take internal customer calls in German;
• Log, troubleshoot and dispatch IT issues to the next level, with the aim of ensuring quick and effective resolution;
• Collect data for internal reporting;
• Ensure service level agreements are fulfilled;
• Resolve incidents, service requests and queries;
• Update information in the relevant systems;
• Document new known errors;