Swedish Customer Support
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CGS is an American outsourcing company, owning one of the largest support centers on the Romanian market. CGS is listed in the first 15 best companies of its kind in the world; meanwhile, our client portfolio includes company in Forbes Top 500, as well as top European companies.
We offer extensive training sessions and we stand for promoting people from within: more than 90% of out managers started in our company on entry-level positions.
As an employee of CGS you may choose to have a flexible schedule, with the possibility to work full time or part time according to your availability.
We also provide an attractive package (salary, health insurance, performance bonuses, food coupons and other benefits)
Proficient in Swedish and English.
Has general database knowledge.
Has general analytical skills.
Demonstrated oral and written communication skills.
Demonstrated organization and time management skills.
Is flexible & service focused.
Is able to work in a team.
Is results driven oriented.
Provide support and manages requests from the client’s consumers by phone or e-mail;
Respond within agreed time limits to call-outs, respect procedures and guidelines;
Work continuously on a task until completion (or referral to third parties, if appropriate);
Prioritize and manage many open cases at one time;
Establish a good working relationship with customers and other professionals; Provide product information regarding content, price, availability, delivery time, basic product knowledge;
Communicate clearly and immediately any system issues to the supervisor; Assure the administration of the Customer Care Center service: filing, archiving and reporting.