Order Management and Invoicing Coordinator

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Education and Experience Required:

· First level university degree with a focus in business or economics recommended or equivalent experience.
· Typically 0+ years of experience as a financial analyst.

Knowledge and Skills Required:

· Basic understanding of accounting processes.
· Basic analytical skills.
· Good business application skills (e.g., Microsoft Excel).
· Good communication skills.
· Good teamwork skills.

FAM Order Management & Invoicing (OM&I) is primarily responsible for coordinating multiple accounts at a moderate and relatively simple complexity level. OM&I Coordinator is accountable for but not limited to, governing and ensuring compliance with all Order Acceptance & invoicing policies and procedures and timely, accurate and complete invoicing.
Key Responsibilities
- Responsible for the compliance of Order Acceptance validation based on documentation provided by the business, challenging all aspects of information received for all ES deals where applicable
- In close coordination with Order to Invoice Support will be fully conversant with & where necessary effectively operate all processes, policies and tools associated with the client invoicing and reporting
- Works effectively & in a close teaming relationship with other member of the Account Start-up teams, ensuring effective handovers where required & a smooth transition to an On-going FAM delivery model
- For small deals that do not have Start-up team support and are handed over directly from presales to FAM On-going, assures that the correct pre-set up of the customer and deal are defined in the system before the order can be processed
- Archives and assures record management of acceptance sheets, orders, changes addenda, amongst other required documentation
- Advises on changes on the Customer’s Entities (Splits, Write Offs). Receives queries for new contracts, on Order and Invoice items, as for instance corresponding Payment Terms, documentation needed on Cancellations or service reductions, Effective Dates to be setup in the Tool
- Ensures quality & timeliness of client invoicing & reporting based on data provided, challenging all aspects of the data received to maximize the revenue opportunity for HPE
- Champions resolution of issues that impact invoicing processes e.g. contract changes, renewals, un-billable data, disputes, including initiating system & tool updates when changes in service occur:
- Provides support across all of the above Order Management Process, regardless of the system used for processing the Order: