2nd Line- Virtualization and Compute

_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 6 locations: Albania, Egypt, Hungary, India, Romania, and the UK.

Over 26,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Care, Business Intelligence Services, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create positive impact for themselves and society. We do not discriminate based upon age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, and national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

We would like you to have:

 A minimum of 3 years technical experience in the following technologies: VMware vSphere 4.x/5.x, Red Hat Enterprise Linux 5.x/6.x
 Strong understanding of Unix
 Experience with virtualized environments

Will be a plus if you have:

• Redhat Enterprise Linux v3/4/5
• Hardware products Cisco UCS, IBM, Dell, HP blade servers
• Cisco ASA Firewalls,
• F5 BigIP Load Balancers
• Good scripting skills in Windows or Unix, networking knowledge/ experience in the the following technologies: Cisco UCS, EMC SAN, routing protocols (BGP / OSPF)
• Cisco Layer 2 and 3 Catalyst and/or Nexus Switch.
• Good understanding of ITIL methodology

You will:
Provide and operate IT infrastructure services for Vodafone’s Cloud & Hosting customers
Ensure high availability and optimal performance of all aspects of customer’s hosted infrastructure
Constantly improve and optimize existing ways of working and deliver cost efficient services of high quality.
In essence, you`ll:

 Deliver technical support for network applications and systems (2nd Line support)
 Provide input for planning, assessment, implementation, rollout and preparation of change requests.
 Execute or manage incident, problem and service requests including implementation of workarounds and changes including timely availability of major incident reports for any priority 1 incident and actively driving the implementation of appropriate counter measures.
 Define service level agreements and key performance indicators.
 Assist in the building of knowledge and skills throughout the team and to work to continuously improve service to customers.
 Manage technical service ramp-up (installation, configuration and coordination of setup tasks) for network platforms
 Offer expertise for feasibilities, cost estimations for network application operations activities during service lifecycle, to ensure services can be efficiently integrated into the existing network landscape
 Set and continually managing service expectations with customers, Networks Services /Networks operations and business stakeholders
 Identify, implement and continuously monitor sourcing options for the managed service portfolio and provide input for the Network portfolio management process

What we offer:
• Private medical and dental care insurance;
• Life insurance;
• Dedicated employee phone subscription;
• Special discounts for gyms and retailers;
• Project specific training;
• A youthful and multicultural working environment with dedicated professionals and great development opportunities.

Don’t miss this unique opportunity to enjoy a high challenging profile role, to progress in your career and to develop experience within a world leading and multinational organization.

Vodafone Shared Services Center is part of a Global Services Center and will cater for Vodafone operations in different countries, as well as for the Vodafone Group. Our success comes from the outstanding people that make it happen for our customers every day!
We’re at our best when you’re at yours!

Vodafone
Power to you

***Note: We thank all those who apply; however, only those selected for further consideration in the selection process will be contacted.

Due to current immigration restrictions, we are welcoming applications from the persons who have the legal right to work in Romania