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With over 4000 employees, Cegeka is one of the most important independent ICT providers in the Benelux (Belgium, the Netherlands, and Luxembourg). We help our customers with the development and implementation of applications, infrastructure, managed services, outsourcing, user support, desktop management, technical on-site support and consultancy. With our own data centers in Belgium and the Netherlands, we are ready for the future and for new business models, and so are our customers.
In addition to the offices in Belgium, Netherlands, Italy, Poland, on the Romanian Market, Cegeka has two offices: one in Bucharest and one in Iasi, with more than 400 employees.
We have 3 Business Units: SOFAR – Software Factory Romania; CGMS – Cegeka Global Managed Services Center; STAID - Shared Technology and Infrastructure Delivery.
At SOFAR, our division that deals with software development, the highest number of employees consists of Java, .NET, PHP, Mobile, SharePoint, Computer Vision, Blockchain Developers, reason for which main recruitment focus for this division is also placed on similar profiles.
At CGMSC, our division that deals with infrastructure management, most of the employees are involved in support activities on various environments and technologies, among which we can identify Windows Servers, Linux/Unix, Citrix, VMware etc.
Within STAID, we provide technical support and tools’ configuration through multicultural teams (Romanian and Belgian), that work with and on Networking, Python, MSSql or various security platforms.
Are you authentic, involved, committed and eager to learn? Then you are the best fit to our team of professionals.
We are eager to meet you and answer your questions. See you soon!
2+ years experience in a similar position
Knowledge of Server operating systems:
Basic knowledge: Windows 2003 & Windows 2008 (R2) & Windows 2012
Basic knowledge: Linux/Unix
Active Directory, DNS, DHCP
TCP/IP & communication: LAN/WAN/VPN
Knowledge of Backup Storage architectures
Knowledge of Commvault and/or HP Dataprotector and/or Legato Networker (is considered a plus)
Strong desire to work in a collaborative environment
Demonstrated ability to identify process improvement opportunities, demonstrated knowledge of change management
Ability to adapt quickly to constantly changing business priorities
Essential networking knowledge
Passion for IT and strong interest in self-development
Strong team spirit, initiative and involvement
Punctuality and flexibility - Schedule adherence is one of the objectives of your activity and it will be taken into account during your performance evaluation
Ability to listen, learn and improve
Excellent English skills, both written and verbal
Willing to travel
Second line support in the Data Management team
Daily collaboration with both local and Belgium teams
Checking and configuring backup jobs to safeguard our customer’s data
Executing restore data tickets
Analysis of support requests
Timely updates for every support request assigned to your group
Accurate ticket documentation of the support request and troubleshooting steps taken
Ownership and responsibility for all tickets assigned to your queue
Creation of change & maintenance requests prior to implementations
Maintenance of operational data management systems
Creation and modification of technical procedures, manuals and processes for supporting projects
Attendance in trainings and team meetings
Participate in standby / on-call availability schedules
Share knowledge with other team members and get involved in coaching and follow-up sessions with them
Offer (bonuses, benefits):
Headquarters in the center of Bucharest (Victoriei Square)
Flexible working environment within a dynamic team
We leave you room to balance your work and private life - 22 days as annual vacation plus extra days in accordance to our internal policies
Private medical subscription, you can choose from 2 providers
Free Gym Subscription - fitness, aerobic, pool (according to internal policies)
Massage within the company premises
Team events (team-buildings, team hangouts, Christmas party, etc.)
Relaxation room (foosball, darts, board games, X-box, etc.)
Access to various training programs (soft and hard skills trainings, according to the internal policies)
Continuous learning and improvement activities
Long term career development programs
Being part of a growing organization with Belgian roots