Employee Development Programme Coordinator

Former Xerox Customer Care Services, as well as other former Xerox Services companies, will continue its activities as Conduent, Inc. The name Conduent is inspired by the new company’s expertise in connecting clients and their constituents through seamless transactions in areas such as customer care, transportation solutions, and healthcare payer and provider services.

Conduent will continue to work as an extension of our clients’ business, enabling millions of interactions every day – such as processing toll payments or medical claims, disbursing public assistance funds or addressing a customer care concern. We will deliver these transactions at massive scale, anytime and anywhere, yet ensure each one is flawless, personalized and secure. As an independent company, we will carry forward the values and culture of innovation, diversity and integrity from Xerox along with our established expertise in transaction-intensive processes, analytics and automation to help improve the satisfaction and loyalty of your patients, commuters, consumers or employees.

The EDP Coordinator has excellent written and verbal communication, organizational and planning skills, relevant authority or expertise on the area or field of representation, time-management and technology skills.
Knowledge of training, learning and the business as a whole
Marketing skills; a good understanding of internal marketing and publicity, a good networker
A problem solver, dealing with practical, people and ‘political’ problems
Innovative, able to develop new concepts and to deliver creative solutions
An understanding of technology and its role in L&D – from e-learning to training administration systems, being computer literate
Good communicator, able to present with credibility and authority
Able to plan, and then be flexible within that plan
Able to think strategically and at an individual level

Develops marketing tools, promotional materials, and publicity strategies in order to promote departmental programs, special projects and other activities related to learning, development and skill mapping;
Evaluates programs and participant performance by monitoring activities and recipient feedback;
Assists in the development, research, preparation and distribution of reports, brochures, newsletters, presentations, and informational materials;
Makes oral and written presentations;
Supports the client in creating their appropriate Skill Matrixes - N/A if previous Skill Matrixes exist for the client
Provides step-by step training for Basic Users, Team Leaders and Managers – live classroom or virtual through phone and web conferencing
Creates and manages pre-recorded training sessions and user guides on the EDP Talent Engine
Performs handover activities of Configuration, Maintenance and Coordination phases of EDP implementation to Client's allocated resource.
Uploads and manages users in the system over appropriate structure; activates or deactivates employees as required.
Facilitates the acquisition of Cornerstone User Licenses (applicable per year, every year)
Creates Custom Reports for Managers bi-annually.
Runs Ad-Hoc Custom Reports for Managers.
Leads and manages the EDP Quarterly Action Board for improvements and best practice policies regarding EDP and the Talent Engine
Sets guidelines for EDP Innovation - skill alignment and sharing across the organisation