Customer Support with French

ALTEN Romania, part of the international ALTEN Group - with a unique position as Leader in IT & Engineering Consulting, provides support for its clients’ development strategies in the fields of innovation, R&D and IT systems since 1996. The company comprises 2 divisions specialized on its core capabilities: ENGINEERING and IT. These two divisions are: ALTEN TECHNO and ALTEN IT.

Spoken languages: fluent French and English (B2/C1);
Technical college or university is not mandatory as necessary training will be ensured;
Previous customer support experience is an advantage;
Excellent customer service abilities: client orientation, active listening, and interpersonal skills;
Ability to work in a dynamic environment and multitask;
Availability to work in shifts.

Provide accurate and optimal IT solutions via telephone, e-mail, or chat;
After an effective training period you will be able to troubleshoot different issues (office, windows, outlook, internet, specific applications, hardware);
Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction;
Follow up on the existing back-log;
Comply with the project’s performance indicators;
Communicate with other designated teams and escalate complex issues.

3600 - 3700 RON