Customer Support with Italian
Employer: | SalesConsulting |
Domain: |
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Job type: | full-time |
Job level: | 0 - 1 years of experience |
Location: |
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Updated at: | 02.05.2024 |
Remote work: | Remote |
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Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.
Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
- AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
- OUTSOURCING (BPO/SSC/CC)
- IT & C (C++, C#, .NET, Java, Linux etc)
- FMCG (sales & purchasing positions; all levels)
- PHARMA (all levels)
- Italian level - minimum B2
- English level - minimum B2
- Similar experience is an advantage
Rendering customers swift and professional services at a high-quality level over the telephone, by e-mail, post, and/or fax and fulfilling specifying agreements in the course of a regular work process.
Ensuring high-quality and swift customer service, for resolution of customer contacts by their deadlines and for prompt answering of any incoming calls, avoiding unnecessary delays in handling call queues;
Performance of Client surveys and calls, creation of customer relations, preparing of orders, and identifying sales opportunities on the phone and virtually according to the set objectives and quality indicators;
Gathering feedback and making suggestions to the Superior for better attendance of customers, improvement of procedures, and upgrading of information required for work;
Finding solutions to inquiries and suggestions, etc. received from customers and/or forwarding the same according to the established procedures, ensuring that any solutions offered to customers are customer-oriented and that proper entries are made in databases;
Collection, storage, and management of customer data;
Knowledge acquisition of products;
Providing information about the Client’s rules and regulations;
Handling complaints;
Other activities related to the Client’s services;
Reporting;
Fulfilling other tasks deriving directly from the position without being directly ordered so.
- Performance bonus
- Hiring bonus
- Medical subscription
- Gym membership
- Trainings
- Courses
- Laptop
- Mobile phone
- Meal vouchers
You can apply to this ad only with your hipo.ro account, without creating a CV.
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