Quality Efficiency & Digitalization Specialist with German

We don't just make history we make the future. Ford put the world on wheels over a century ago, and our teams are re-inventing icons and creating groundbreaking connected and electric vehicles for the next century. We believe in serving our customers, our communities, and the world. If you do, too, come move the world and make the future with us.

- Ability to communicate in German & English. Should be able to hold seamless conversations over phone and chat with internal parties.
- Advanced Excel skills - running macros, pivot tables and using Excel formulas. Basic knowledge of Excel macro programming is an advantage.
- Ability to pull and create reports from various tools used by Ford and process both structured and unstructured data.
- Understand the data in the reports and make manual additions/corrections where necessary.
- Good comprehension skills and quick understanding of FBG processes - knowledge of the automotive finance or banking industry is an advantage.
- Solid knowledge of working with MS Office & IT Applications in general.

• Reporting
- Development, creation and maintenance of data reports on the operational key figures of Ford Bank (regularly and as required) with the aim of informing Ford Bank Germany (FBG) & Ford Credit Europe (FCE) management and risk control.
- Administrative support of macro-based UDA´s (User developed applications) developed within FBG organization.

• Quality control & Analysis
- Development of Process knowledge and analysis of operational Service Center processes with the aim of identifying weaknesses, efficiency increase or quality improvement.
-Regular performance of checks on work processes (e.g. new business processes) with the aim of quality control

• Customer Satisfaction
- Oversee and process customer satisfaction surveys in coordination with appropriate Ford of Europe and Ford Bank Germany areas.
- Managing Ford Bank complaint process and maintain complaint statistics. Handling of incoming management complaints.

• Compliance Process
- Support and conduct various compliance issues e.g. Support of annual MCRP process (data provision) or ensuring the compliance with Global Information Standards.

• Administration
- Processing of all invoices received in Customer Service Center including annual budgeting of costs for service providers operating for Customer Service Center.
- Processing incoming customer inquiries about "stored information" or inquiries from credit agencies about the reason for the claim

Our benefits:

- Hybrid working model supporting work-life balance
- Increased vacation plan
- Christmas, Easter, Vacation and March bonus
- Bonuses for special family events
- Transportation allowance
- Car purchasing special programs
- Meal tickets
- Team events
- Bookster
- Fresh fruits in the office
- Discount to gym activities and restaurants
- Mental health care program
- Volunteering programs
- Friendly working space close to metro station