Operational Account Management with German

SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania.

• Bachelor’s degree
• Typically 2-3 years of related experience, preferably in supply chain, customer service, procurement or financial management
• 2-4 years of experience supporting global/regional accounts or large, complex domestic accounts
• Project management experience preferred.
• English and German (B2 level)
• Medium to advanced Microsoft Office tools knowledge English

• Manages the operational business relationship of large accounts, often with global/regional reach.
• Serves on account team, providing operational perspectives.
• Works in the ticketing system and responds by e-mail in German.
• Plans and leads business analyses and provides recommendations to sales teams and business units.
• Acts as a point of escalation and collaborates with other functions to drive resolution of operational issues of high complexity, in support of the customer/partner requirements.
• Represents the customer/partner needs and provides business requirements to projects of high complexity and conducts post-project evaluations.
• Prepares and runs operational performance reviews with the customer/partner and drives improvement plans.
• Consults and advises on operational matters of high complexity to internal clients up to the Director level.
• Proactively communicates operational process changes to customers/partners and internal clients.
• Drives the implementation phase

• Salary: 5600 RON NET
• Hybrid work (1-2 days/week at the office)
• 24 vacation days
• Medical Subscription for Medicover
• Meal tickets (20 lei/day)
• Excellent learning opportunities! Variety in your work and a fantastic, informal work atmosphere
• A challenging environment that will stimulate you to grow as a professional!
• A great foundation for your career!
• Grow with us! Your role will develop over time, so you can increase your experience and responsibilities. So, you can advance faster and further in your future career
• A friendly and welcoming work environment with an international working atmosphere where you can practice and learn new language skills with a diverse mix of colleagues and clients

5600 RON

• Medical insurance
• Meal vouchers