Customer Success Representative with Polish (Velocity)

Veeam(R), the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward.

With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud. 

The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps 
and data are protected and always available.

Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust Veeam to keep their businesses running.

The Customer Success Representative is responsible for handling renewal sales, monitoring the funnel of expiring existing renewal agreements and actively pursuing customers and channel partners to ensure the renewal of support contracts. 

Job responsibilities and tasks: 

• Monitors the funnel of expiring agreements, contacts customers up to 3 months in advance of expiration and provides a proposal/quote to the customer/partners for the continuation of their support and products. 
• Interacts and collaborates externally with partners and end users and internally with the Veeam sales team. 
• Handles customer inquiries by explaining the provisions and benefits of the proposed plans; up-sells and upgrades products. 
• Actively pursues the list of lapsed customers, end users and channel partners to sell reinstated products. 
• Ensure that all Veeam team activities that touch the customer are in alignment with the customer's business objectives and use cases so the full potential of their Veeam solution can be realized, through periodic Health Checks and Configuration Reviews.
• Tracks proposals/quotes outstanding, orders received, the rate of renewals, and the current forecast for reporting to management.
• Assists in negotiation of contracts or maintenance agreements.
• Meet professional objectives and KPI's such as Quota/Target attainment, no of calls, no of accounts handled per day or other specific activities;
• Participate in team meetings and take responsibility for renewals improvement initiatives and other assigned action items;
• The obligation to report and register on time, complete and correct data required on applications and tools / applications specific internal systems;
• Any other service tasks and responsibilities assigned by the department manage; 

Job requirements:  

• Bachelor's Degree required (a combination of education and experience will be considered)
• Previous product or services sales experience in software or related industry is a plus
• Previous support and/or maintenance renewal sales experience is preferred
• Superb customer service skills are required
• Excellent verbal and written communications skills
• Exceptional organizational skills with the proven ability to prioritize and multi-task to meet deadlines and quotas
• Ability to work in a semi-autonomous and fast-paced environment
• High-energy, motivated self-starter prepared to handle high number of email communications and out-bound telephone calls
• Experience compiling, querying, analyzing and reporting data
• Proficiency with SalesForce.com is desirable
• Basic knowledge of virtualization industry and the ability to relay information to the partner community
• Advanced level of English and Polish

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Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

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