Internship Customer Service (6 Months) - Copeland

We are looking for a Customer Service Intern to join our team in Cluj-Napoca!

This role will give you the opportunity to build and deliver solutions that exceed customer expectations, learn from our professional team. As a Customer Service Intern, you will guarantee a positive customer experience and assist customers at any stage of the order by pro-actively tackling any problems in a timely and accurate manner. You will ensure efficient collaboration with technical support and outside sales managing speedy and knowledgeable responses that solve customers problems, while applying company policies.

Are you customer-focused, well-organized and driven for results? Then join our team in Cluj-Napoca! 

This is a limited position for 6 months.

• Upon reception of Customers orders, identify the relevant products, clarify the prices from the system and the Customer Database and book the orders in the ERP system.
• Check the lead-times provided by the plants, potentially obtain a shorter lead-time from the plants 
• Follow-up of customer orders from order entry until delivery and invoicing of the goods including organization of transports worldwide.
• Prioritize and implement scanning of all orders and relevant documentation.
• Contacts with production units and marketing, quality, application engineering and logistics departments.
• Allocate to relevant Sales Offices all requests coming on the Company’s eCommerce internet site.
• Various administration tasks related to customer files.

You understand the importance and interdependence of internal customer relationships. You stay aligned with your goals and stay productive. You prepare content for communication that is impactful. You put the team and organization first. 

• Proficiency in English
• Good mastering of Microsoft Office tools (Outlook, Word, Excel, Power Point)

• Experience in international sales or Customer Service, logistics and/or transportation department would be a plus
• Basic technical skills

By joining Copeland, you will be working at the heart of our business. This means that the skills and business insight gained can serve as an invaluable foundation toward developing your career within our global organization. We offer plentiful opportunities for advancement and support this through our formal personal development planning process.

Our on-boarding program uses a blended learning approach to get you up and running as quickly as possible. You benefit from certified trainers with extensive knowledge of our customers, products and applications. Our flexible work from home policy allows you to make the best of your time, by combining quiet home office days with collaborative experiences in the office so that you can personalize your work-life mix.