IT Service Desk Launch Internship - Summer 2024 (Reading, UK) - CrowdStrike

Joburi studenti, programe de internship, stagii de practica si joburi entry level de la cei mai mari angajatori din Romania.

• Excellent team and interpersonal skills
• Clear, analytical thinking
• Technology aware and proficient
• Customer service mindset with Problem-solving skills
• Experience with macOS and Windows Operating Systems
• Good understanding of computer systems, mobile devices and other tech products
• Strong problem solving skills and methodical troubleshooting are required
• Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution
• Familiarity with remote desktop applications

• Provide Service Desk coverage for end user support via remote access
• Serve as a front-line Service Desk support technician and assist with inbound support requests to receive, triage and facilitate a resolution for internal customers
• Create and disable system accounts as part of user on-boarding/off-boarding process in compliance with SOX regulations
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Provide exceptional customer service, efficient analysis, and resolution of incidents and problems
• Implement, improve and document new and existing policies, procedures and processes for various IT systems
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Work closely with the IT team on special projects while learning fundamental IT skills
• Escalate problems to IT management as needed