Junior KYB Analyst (Bilingual: French/English)– Hybrid

We are a global community of passionate, fun-loving people who thrive on making a difference on behalf of the world's most exciting brands. We put our people at the center of everything we do, and we give them the resources to make the most of their time with us.

Your qualifications
We embrace our game-changers with open arms, people from diverse backgrounds, curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix + Webhelp is a great match if you:
• Are proficient or bilingual in French and English
• Are proactive, self-motivated, and solution-oriented
• Have good PC Skills

Don’t meet every requirement? No worries, we're dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role.

Job description
For this project we are looking for colleagues to join our KYB (Know Your Business) Team in Galați.
This position is onsite in our beautifully renovated facility and provides service support and resolution of routine problems regarding client's products and/or services.

Reimagine your career
Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers." We're recognized with awards like "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
We’re on the lookout for French/English-speaking KYB Analysts (hybrid) to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry.
We create epic career journeys that empower our people towards greater opportunities and brighter futures. At Concentrix + Webhelp, you belong, you make a difference, and you succeed on your terms.

Career growth and personal development
This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and continuing support you’ll need to succeed.
Plus, at Concentrix + Webhelp, there’s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role
In everything we do, we believe in doing right by and for people—our clients, their customers, our people, our community, and our planet.

As an KYB Analyst on our team, you will:
• Verify the authenticity and accuracy of customer-provided evidence, ensuring it complies with global regulatory standards
• Review additional information submitted and verify the authenticity of provided information
• Identify and address any discrepancies or inconsistencies in the submitted documents, taking appropriate action to rectify issues.
• Check that the documents and information provided is sufficient to make a decision
• Contact the customer using standardized replies to ask for more information where required
• Make a decision on whether the provided information constitutes sufficient evidence on the legitimacy of the transactions and funds and communicate decision to our client’s internal teams
• Write a cohesive narrative supporting the decision made by the agent
• Collaborate with cross-functional teams to ensure the accuracy and integrity of customer records
• Exhibit meticulous attention to detail and accuracy in the review of identification documents
• Contribute to the overall compliance efforts and security through effective document review and verification processes

What’s in it for you
We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to help you reimagine your career.

In this role, we offer benefits that help you support your unique lifestyle:
• Full-time indefinite contract
• Performance bonus
• Medical subscription
• The option to choose from a board range of flexible benefits through MY Benefit Platform
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses, and language classes

Reimagine the best version of you!
We're determined to bring our own intelligence, empathy, and experience to the table every day. We invest in our game-changers and the environment they work in, because we know that when people thrive, it has a powerful impact on them, their customers, and their clients’ businesses.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix + Webhelp their “employer of choice.”


Concentrix + Webhelp is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work:
In accordance with Romania’s law, only applicants who are legally authorized to work in Romania will be considered for this position.