Marketplace Account Manager (Chinese Speaker)

Grow Faster.

We’re always looking for the ones truly passionate about their work. If you are amongst them, you can rest assured there is a place for you in eMAG. We grew very fast and we are determined to keep doing so. What brought us here is our desire for continuous evolution and practical results.

At eMAG, a set of strong principles guide our daily work: we understand the client, we think like a successful entrepreneur, we make decisions supported by data, we assess the impact of our projects, we act responsibly, we support each other and we grow with the business. They define us and help us become the favorite shopping destination for our clients.

Almost 6000 people are working now in eMAG. We strongly believe in people development and therefore every year we invest more and more energy and resources to remain an organization that is constantly learning. We want to make sure that you’ll have the most talented colleagues, as well as the proper environment to grow and achieve great results, to become what you desire on a personal and professional level.

· 1-3 years of related work experience;
· Proficiency in Mandarin Chinese is mandatory;
· Strong communication skills (oral and written) in English;
· Self-motivated, results driven, and autonomous taking responsibility for achieving your targets;
· Knowledgeable in e-commerce is a plus;
· Strong Microsoft Office skills [Excel, Word, Power Point];
· Able to prioritize complex deliverables;
· Detail-oriented and strong follow-through;
· Excellent problem-solving skills, critical thinking and analytical skills;
· Interest in setting up and improving processes;
· Demonstrated ability to translate customer needs into business and product requirements.

· Scout and enroll potential Chinese sellers on eMAG business model, contacting them through WeChat, phone and/or e-mail;
· Effectively prioritize and manage a pipeline of leads to consistently meet/exceed quarterly targets;
· Be a business partner for new sellers providing them with data-driven insights and advice to optimize their success on the eMAG Marketplace;
· Work closely with new sellers, educating them about eMAG’s high standards of delivery and customer experience;
· Learn and understand the specificities of your categories to spot popular brands, trends, seasonal items and competitive pricing to best tailor your pitch and advice to sellers;
· Provide crucial guidance to sellers in marketing and listing optimization, search engine optimization, inventory management, shipping and fulfilment strategy, risk management, and other strategic and operational needs to insure operational excellence;
· Track and report business development results, analyze data, interpret reports and information for your portfolio of sellers;
· Prioritize your time optimally to achieve your targets in a KPI-driven environment;
· Work with sellers helping them to launch and grow their business on eMAG Marketplace;
· Manage numerous accounts concurrently & strategically;
· Develop analysis to track seller’s performance; create goals and strategies to realize growth for each seller;
· Partner with other eMAG internal departments to maximize seller’s exposure and experience;
· Actively participate in promotional activities such as livestreams and on-location conferences with Chinese business partners;
· Managing business partnerships with Asian companies (payment integrators, transporters, seller-education companies, business integrators).

· Medical subscription: Medicover, MedLife or Regina Maria.
· A flexible budget that you can invest in yourself as you wish: meal tickets, holiday tickets, cultural vouchers, private pension, foreign language classes, eMAG, Fashion Days, Tazz, Therme & Genius, membership to different gyms or even professional development classes.
· Different discounts from our partners: banking, mobile, dental medicine or wellness.
· Access to the Bookster library and free credits on the Atlas psycho-emotional health platform.
· An accelerated learning environment, with access to over 100.000 curated online resources and platforms, learning academies and development programs.
· A friendly office. We redesigned our headquarter office to suit our hybrid work model: we doubled the number of meeting rooms and we equipped them with state-of-the-art technology