Availability Manager

The role is focused on ensuring effective day to day operation of all aspects of Technology Operations involved in delivering services to our internal and external customers. This will be achieved through:

• Engaging with collaborators both pro-actively and re-actively.
• Promote Revenue Retention & Growth and Customer Experience Goals within Technology Operations
• Champion and Lead SIPs at a regional level.
• Actively use data and metrics to identify improvement and risk management agenda across services based on customer (internal/external) input.

Responsibilities:

• Provides requirements to enable IT services meet availability targets and helps enhance IT service availability and ensures that new or modified IT services follow availability tests and plans after a major business change
• Contributes to defining service targets and related improvements, that take into account the company's benchmark and steers toward industry leading standards.
• Produces and maintains an Availability Plan which prioritizes and plans IT availability improvements and ensures incidents and problems are prioritized and resolved
• Assesses the availability impact of new change requests, participates in Change Advisory Boards as needed - act as VoC for region.
• Works with other processes as needed, especially Incident Management, Service Management and Problem Management - in both Technology and Customer Operations Teams

Knowledge & Skills required

• Technical and/or business degree or equivalent with computer science/IT experience/knowledge with a firm understanding of financial services industry and products.
• ITIL process and agile development methodology.
• Have a drive for continuous improvement and can manage change and transformation efficiently. Is comfortable with high levels of ambiguity and can incorporate defined processes to build efficiency.
• Has strong influencing skills, complex problem solving
• Have a clear understanding of customer service needs/expectations in order to ensure drive the appropriate responses to service issues.
• Ability to operate in a fast-paced environment

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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