Procurement Operations Technical Contract Consultant

GLOBAL LEADER IN INDIRECT PROCUREMENT

Our purpose is to transform non-strategic procurement costs into strategic company value – ‘non-core for you, core for us’.

- We unlock important client value derived from latest procurement technologies, collective purchasing power of our clients as well as leading market insights and domain expertise.

- We deliver tailored high-quality services based on understanding our client’s business and strategy. We adopt a client-centric approach which supports cultural match and business integration building trust for long term business partnerships.

- We apply latest risk, sustainability and social responsibility practices strengthening procurement resilience. This supports ethical operations, business standards and biodiversity whilst minimizing environmental impact.

Let's get in touch on

LinkedIn: Chain IQ Group AG
Instagram Chain IQ Group (chain_iq_group)

Procurement Operations and Client Service Desk department, Technical Contract Consultant

- Working with the Head Operational Procurement and Client Service Desk and other internal departments to ensure optimal use of Operational Procurement & Client Service Desk systems and capabilities

Overall accountability for:

- day-to-day operational process management and support of relevant operational and P2P processes to ensure accurate and timely creation of technical contracts and linkage of purchase requisitions to the technical contract
- handling queries through the ticketing tool and ensuring proactive and timely engagement with clients
- establishes and maintains lasting relationships with contract managers, category managers and CCR process leads
- maintenance of knowledge management systems and client education material (e.g. ‘how to’ guides) to ensure ongoing efficiency and effectiveness of process and client satisfaction
- optimized and compliant use of defined standard operations procedures, platforms and channels
- partnering with the client’s category managers and providing expert input regarding Contract Compliance Review process
- ensuring functional KPIs, SLAs and other performance objectives are met
- identify ways to improve recurring business processes, including the development of standard procedures and processes, identification and implementation of automation opportunities
- ensuring proactivity for additional support/ extra activities/ projects

Chain IQ is a leading global independent indirect procurement service company providing strategic, tactical, and operational procurement services for its clients. Chain IQ operates from 6 main centers and 14 offices around the world – headquartered in Switzerland with hubs in Zurich, New York, London, Singapore, Mumbai and Bucharest to service more than 49 countries (including Germany, Poland, China, Hong Kong, Japan and Australia) and over 60 clients. Chain IQ’s growing team of 650+ experts is known for generating significant value via 3rd party spend management through volume bundling from its global clients, digitalization of procurement processes as well as achieving latest ESG standards.

In order to provide our clients continuously with an excellent service, we want to further strengthen our team and are therefore looking for an experienced Procurement Specialist.

• Life insurance
• Trainings
• Courses
• Certifications
• Bookster subscription
• Laptop
• Fun / Relax Area
• Meal vouchers