Sales Support Specialist

SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania.

• First-level university degree or equivalent experience.
• Mastery in English OR German OR Spanish OR French OR Italian
• Typically, 2-3 years of related experience (e.g., sales support, customer service, general support roles).
• Advanced communication skills with the ability to convey medium-impact messages clearly (verbal, written, and presentation) to internal and external peers and management.
• Good command of PC and Microsoft Office pack

Competencies:
• Mentality adapted to Customer Services
• Conflict resolution abilities
• Expert problem-solving and analytical skills.
• Pro-activeness, receptivity
• Good training skills
• Excellent teamwork skills
• Good organizational skills, structured approach
• Expert time management skills
• Quality-oriented mindset with meeting tight deadlines
• Change management skills

• Provides support to the sales team and/or sales operations on the special pricing process using all communication (written, and verbal).
• According to the required quality standards, validates requests from customers, partner/support partners, sales representatives, and / or trade groups, respecting the agreed deadline;
• Creates or verifies profitability analyses and scenarios to determine the most profitable promotion of promotional products for each application in the specially priced process; if an offer is not in compliance with the rules and documentation in place, the price request is refused and a less aggressive price is required.
• Check whether the prices, discounts, and other data are correct according to the process documentation in place and have or require in electronic format the necessary approvals for processing requests.
• Prepares and reviews materials to communicate issue resolution for external customers, coordinating with external-facing representatives as appropriate.
• Owns and reviews reports detailing performance indicators, sales trends, and other sales data-related analysis; highlights implications, drawing conclusions and recommendations from trends and observations.
• Manages post-sales order management (e.g., specialized product builds, performance reports, data analysis); handles a limited number of the most complex customer accounts
• Manages relationships with other departments and support groups (e.g., internal sales, audit, operational support, delivery) to resolve highly complex issues.
• Ensures resolution of open order (backlog) report by coordinating team members and reaching out to supply chain or factory to determine the source of delay; communicates status and ensures any escalated issues are resolved.

• Excellent learning opportunities! Variety in your work and a fantastic, informal work atmosphere.
• A challenging environment that will stimulate you to grow as a professional!
• A great foundation for your career!
• Grow with us! Your role will develop over time, so you can increase your experience and responsibilities. So, you can advance faster and further in your future career.
• A friendly and welcoming work environment with an international working atmosphere where you can practice and learn new language skills with a diverse mix of colleagues and clients.
• A dynamic work environment with a culture that is open, innovative, and performance-orientated.

• Medical subscription
• Laptop
• Meal vouchers