Customer Service Specialist

Company Description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives.

Bosch Service Solutions is part of Bosch Group and a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology, the opportunities of the Internet of Things and speaking over 18 foreign languages, Bosch Service Solutions Timisoara operates successfully in two fields: Business Services and Shared Services. The experts offer support in areas such as Finance, Accounting, Controlling, Purchasing and Sales Commercial. The team of professionals, also have expertise in areas such as Technical and IT, Customer Care, Production Support and other services. 

Our responsibility goes far beyond business. We're independent of stock markets and bound to the purpose of the Robert Bosch Foundation; our success directly benefits society, the environment, and future generations.

Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.

• Language: English B2/C1.
• PC operation (MS Office): adapted to the specific applications of the project and necessary to fulfill the attributions;
• Ability to execute cmd line commands. E.g., -SSH command to access the customer environment and run a script
• Knowledge of Unix systems, e.g., env vars
• Communication skills;
• Ability to remain calm in tense situations;
• Continuous customer orientation;
• Flexibility;
• Persuasion;
• Positive attitude;
• Attention to details;
• Ability to prioritize activities;
• Understanding and complying with the working procedures;
• Ability to work in a team;
• Permanent concern for raising the individual professional level.

#LikeABosch Benefits:

Financial benefits :

• Flexible benefits system - In addition to your salary, we provide 2700 RON/year through your benefits account, allowing reimbursements based on your preferences;
• Meal tickets - A balanced diet includes at Least one hot meal per day, therefore we offer you meal tickets with a value of 28 Ron;
• The 13-th salary - Your contribution to Bosch is valuable. Celebrate a successful year with the 13th salary, just in time for the winter holidays; 
• Celebrate together - We Like to give presents to our Loved ones, therefore we offer you 300 Ron for Christmas and for Easter. Your minor children will enjoy this benefit too, as they will also receive 300 Ron;
• Loyalty bonus: We value your commitment and at 5 years you will receive 750 RON, at 10 years 1500 RON and for every additional 5 years brings another 1500 RON. It's our way of saying thank you for being part of our journey.
• Language courses - A new language is a key to a new world, so we invite you to learn languages in your free time, and get a discount of up to 1200 RON/ year (e.g.: two modules of 600 RON each). Please note that the discount is based on the certification that you have passed the specific module.
• Referral bonuses - We build our teams on trust, so we encourage you to refer new candidates to us through our program: Recommend Bosch. For certain positions we will honor you with an attractive bonus;
• Relocation package - If you're being recruited from more than 50 km, we provide a standard relocation package of 500 Euro (conditions apply). This is a one time fee, paid together with your first salary.
• Life events celebration - Your family is growing while working at Bosch? We congratulate your newborn with a 1000 Euro bonus; 
• Unforeseen situations - In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis);
• Discounts to our partners - We have a strong network in our community so that we can offer you discounts to various business such as ISHO, Vodafone and others.

Work-Life Balance :

• Smart Work - Our working contracts are standardized to include home office. On some occasions, you might be asked to come to the office (trainings, workshops, team events). Talk to your leader for more information.
• Flex-time possibility - We care about your personal schedule, therefore we try to offer you flexible working hours, according to personal and business needs. Please discuss with your leader.
• Growing number of vacation days - Work-life balance is essential for us, therefore we offer you 1 more day of vacation for every 2 years you spend in Bosch. We start with 25 days.
• Internal communities - You are welcome to become an active member of our internal communities: Trainers Community, Wellbeing Community, Quality Ambassadors, Project Management Ambassadors, IT Community and many others;
• Work from abroad : Do you want to work a few days from abroad? Our Smart Work concept allows you to work from outside Romania for up to 30 days per year. Conditions apply. Please contact HR for support.

Health and sport :

• Medical subscription - We know how important health is, so you get a medical subscription through the Regina Maria network, paid by the company. Extended package of medical tests, free or reduced ultrasounds, consultations.
• Sport benefits - Being active helps you in your personal and professional Life, so we encourage you to stay in shape by using the 7Card discount for Smartfit Studio; See also: flexible benefits;
• Psychological counseling -Through the medical subscription, you can benefit from a number of free psychological counseling sessions at Clinicile Oana Nicolau and at a discounted price afterwards.

Development :

• Bookster- the road to self improvement is paved by books. Borrow the books that interest you and your family through the Library that comes to your office (and your home).
• Trainings and certifications -We believe in a Life-Long Learning approach, so we invite you to take part in technical and soft skills trainings delivered by our internal training team and through other methdos.
• Professional Development - Great opportunities to develop yourself within the company. Choose between different career paths: expert, project manager or associates manager. Whether an upward or lateral move - we'll be by your side.
• Team-buildings - We organize yearly team-building activities for your department, so you get to know each other and build trust among your peers;
• International Assignments - You have the possibility to work on international projects with and in other Bosch Locations, as we have offices in more than 60 countries worldwide;
• Diversity and multicultural mindset - More than 10 different nations are  represented  and  several  Languages are  spoken  by  our  colleagues. Diversity Day is a special day dedicated to sharing our diverse cultural experiences;

• Provides support to less experienced colleagues and proves team spirit;
• Is trained and endorses the changes in procedures and services;
• Asks for the assistance of a direct superior or more experienced colleagues to solve difficult / new situations;
• Knows and respects the provisions of the Procedures of the Integrated Management System Manual (quality, environment, health and occupational safety) regarding its own activity;
• Participates in improving the quantitative and qualitative parameters of the services provided;
• Promotes the company's image through attitude, knowledge, customer orientation and availability to customer needs;
• Provides support to customers, provides information or assistance;
• Edits databases according to the working procedures / instructions, using the appropriate software: processing of photos, emails, tickets, documents or any other activities specific to the services provided;
• Identifies, analyzes and solves the situations reported by customers;
• Records the essential points of the situation in the database;
• Initiates calls to customers;
• Saves all changes made to the database, according to working procedures / instructions;
• Reads, understands and applies the procedures from area of responsibility and other interdepartmental procedures, applicable within the company;

Fulfils any other tasks related to area of responsibility, as requested by direct superior