Operations Specialist with advanced English Skills-Fresh Graduate (Job Number #1220826)

Short company description

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Requirements

Education and Experience Required

 Fresh graduate
 Typically no more than 1 year of related experience (e.g., supply chain, customer service, procurement, financial management).

Knowledge and Skills

Good communication skills with ability to convey low to medium impact messages clearly (verbal, written and presentation) to internal and external peers.
Mastery in English and local language as well as other languages as required.
Basic problem-solving and analytical skills.
Strong attention to details
Self-starter
Ability to structure and apply basic organizational skills to manage daily operational issues.

Responsibilities

Acts as a first point of contact for regular, ongoing customer accounts on daily operational matters.

Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post-sales programs).

Collaborates with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.

Handles regular, on-going customers with low complexity issues.

Communicates with both internal and external customers at the individual contributor level.