Customer Success Representative, Commercial/Enterprise (French speaker)

Veeam(R), the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud. 

Headquartered in Columbus, Ohio, with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, who trust Veeam to keep their businesses running.

The Customer Success Representative is responsible for handling renewal sales, monitoring the funnel of expiring existing renewal agreements and actively pursuing customers and channel partners to ensure the renewal of support contracts.

• Driving revenue and contributing to the continued growth of Veeam through consistently achieving individual and team quotas.
• Proactively contacting partners/end-users (up to 6 months in advance) from the current pipeline and provides a proposal/quote to renew their support contracts.
• Builds on going customer relationships to drive renewals, maximize timely renewals and up sell/cross sell to the client.
• Ensure that all Veeam team activities that touch the customer are in alignment with the customer's business objectives and use cases so the full potential of their Veeam solution can be realized, through periodic Health Checks and Configuration Reviews.
• Maintaining and nurturing a professional and close relationship with the Channel and other lines of business/departments.
• Provide forecasting and planning on assigned accounts.
• Meet professional objectives and KPI's such as Quota/Target attainment, no of calls, no of accounts handled per day other specific activities.
• Creation of support/budgetary quotes for existing customers in pipeline.
• Actively pursuing list of lapsed customers to ensure selling reinstatement of support contracts.
• Participate in team meetings and take responsibility for renewals improvement initiatives and other assigned action items.
• Coordinating sales support activities with partners/consultants/distributors and resellers.
• Maintaining and promoting a successful and positive work environment.
• The obligation to fulfill professional goals and targets based on the performance indicators at the individual, department, company - Meets professional objectives and KPI's such as Quota/Target attainment, no of calls, no of accounts handled per day other specific activities.
• The obligation to report and register on time, complete and correct data required on applications and tools / applications specific internal systems.
• Any other service tasks and responsibilities assigned by the department manage.

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Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

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The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes. 

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