Customer Service Representative with German

IHM Total Consult is, beginning with June 2019, part of SGB Humangest Holding, an Italian group of companies offering specialized consulting services in the field of human resources selection, training and management. IHM Total Consult was founded in 2004 and is now ranked among the top 5 HR players on the Romanian market, considering turnover.
All resumes and data are considered confidential and will be evaluated only for projects matching your professional experience.  

What we are searching for?
• Bachelor Degree in commerce or administration.
• Several years of experience in customer service activities.
• Proficient in written and spoken English for business.
• Proficiency in German for business.
• Good IT-skills (MS Office package, SAP etc.)
• Strong organizational and planning abilities.
• Problem-solving and results oriented.

What will be your responsibilities?
• Maintaining communication with both customers and internal teams regarding production deadlines, quantities, and execution.
• Managing the entire order process, including SAP price maintenance, BANF system, and invoicing.
• Overseeing prototyping, from sample order to delivery and invoicing.
• Handling the entire ordering process, including returns and special transport.
• Independently resolving issues in receivables management.
• Autonomous administrative organisation of various sales issues (one-off revenues, price and complaint credits, contracts, etc.).
• Administration, documentation and monitoring of tool costs to be paid by the customer.
• Managing customer tools, including annual inventory.

Why to choose to be part of our team?
• Competitive salary package.
• Meal vouchers of 35 lei/day.
• Bonus for Christmas.
• International working environment.
• Professional development opportunities.
• Soft Skills and Technical Training.
• Indefinite-term contract.