Flow Advisor - Service Client with French

Societe Generale Global Solution Centre (SG GSC) is a business solution center for Societe Generale, one of the largest European financial groups. We provide high-quality professional services for more than 35 countries in various fields of activity – Finance & Accounting, Human Resources, Information Technology, Know Your Customer, Compliance and Business Advisory. Our mission is to be a partner of choice, valued for owning, transforming and innovating through best in class talent.

 Previous professional experience of at least 2-3 years in customer support activities
 Professional experience in banking is an advantage but not mandatory
 Exposure to a multinational environment is an advantage
 Knowledge or experience regarding incident management activity is an advantage (but not mandatory)
 Mandatory foreign languages: French, English;
 Advanced oral and written communication skills
 Rigor and organizational capacity
 Customer orientation

 Takes phone and/or e-mail requests from internal users (Back Offices and branches) or external customers regarding financial flows.
 Responds directly to requests, escalates if necessary to the Level 2 support team (analysts), follows up on their resolution and communicates progress to customers.
 Enters information (requests and responses) into a ticketing tool.
 Relaunches flows for a quick resolution of requests and complaints
 Helps detect potential incidents/anomalies by alerting analysts to the affected scope.
 Write and submit incident communication
 Create various statistics regarding customer requests
 Update the information tools (FAQ, FLY Libraries,...)
 Maintains and protects the confidentiality of all information about the users of the products
 Ensures back-up activities on other projects within the team, either by phone or email, depending on business needs.

SG GSC is a Great Place to Work® certified company. In this context, you will find a flexible environment and culture, autonomy, constant learning opportunities, dynamism and talented people, making your experience a real career accelerator. You will also discover the full diversity of our professions, in a sector in continuous evolution and innovation.
If you want to ambitiously pursue your goals, you've come to the right place.

In addition, you will benefit from all our advantages:
• competitive remuneration, including an annual performance bonus;
• preventive health plan and group health and life insurance;
• wide range of flexible benefits within a monthly budget;
• office benefits, wellness and mental health programs;
• various social benefits and bonuses for personal or family events;
• 8 hours per day between 8:30 a.m. and 8:30 p.m. and flexible working environement;
• additional paid and unpaid leave, including sabbatical leave;
• learning and growth opportunities based on individual development and career plans;
• unlimited access to various eLearning resources.