Service Intelligence Analyst (Data Analyst)

Overview

We are looking for a Data Analyst who will:

• Be part of the Data analytics team- providing insights / intelligence to help stakeholders make an informed decision and manage services.

• Work with people in many areas, Business and Tech across the globe

• Work on evolving framework and data sets, not on a steady set of data.

• Work with Snowflake, Tableau and PowerBI

• You will be responsible for ensuring that not only service stability exists within Data & Analytics (D&A) infrastructures to meet current and future business demands, but also service continues to operate within defined Service Level Agreement (SLA).

• Work with Service Intelligence Data Engineers on developing, implementing and maintaining data collection systems for various data sources e.g. Elasticsearch Logstash Kibana (ELK) stack, Grafana, DataDog, CloudHealth, Snowflake Data Warehouse

• Leverage data analysis/visualization tools e.g. Tableau Prep, Tableau Desktop, Microsoft PowerBI on service-related data sets to collaborate closely with various groups such as Development, Operations, and Product across the globe to

• Define key measures and set up appropriate monitoring to indicate service status

• Review the service status across infrastructures to assess risk levels, address issues with relevant teams, and progress open actions

• Analyze both client-level and system-level usage data and be able to provide insights and recommendations

• Provide regular reports to key collaborators to communicate the current status and drive actions to a timely closure

• 3+ years experience in data visualization concepts and tools, with Tableau or Power BI

• Knowledge of programming/scripting languages. SQL and Python are preferred

• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy

• BS in Mathematics, Economics, Computer Science, Information Management or Statistics

• Good communication in English (written and verbal) and good interpersonal skills required

Benefits:

We are looking for intellectually curious people, passionate about the bigger picture of how technology industry is evolving, ready to ask difficult questions and deal with complicated scenarios! If you are creative and a problem solver, this is the place to be as will be supporting you to fast-forward your career!

We maximise each employee's potential through personal development through a wide range of learning tools both formal and informal. We believe in remunerating our people with competitive salaries and a range of attractive benefits such as:

• 25 days' holiday per year
• 1 additional day off for your Birthday
• Annual wellness allowance
• Share Purchase Plan
• Medical Health Insurance
• Medical Subscription (preventive medical services)
• Dental Coverage
• Life insurance
• Pillar 3 Private Pension
• Meal Vouchers
• Flexible Benefits
• Bookster
• Volunteering Events

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.