L1 Customer Support with French

ALTEN Romania, part of the international ALTEN Group - with a unique position as Leader in IT & Engineering Consulting, provides support for its clients’ development strategies in the fields of innovation, R&D and IT systems since 1996. The company comprises 2 divisions specialized on its core capabilities: ENGINEERING and IT. These two divisions are: ALTEN TECHNO and ALTEN IT.

Spoken languages: fluent French and English (B2/C1).
Technical college or university is not mandatory as necessary training will be ensured.
Working experience with Easyvista or ServiceNow tools, Windows 10, Office 365.
Excellent customer service abilities: client orientation, active listening and interpersonal skills.
Ability to work in a dynamic environment and multitask.
Availability to work in day shifts.

Ensure assistance to users concerning one or multiple technical domains while giving precise answers.
Effectuate, if necessary, an escalation to the appropriate competence team.
Intervene remotely (by telephone, email) and punctually with the user.
Participate in the team’s skills development.
Respond to requests (calls).
Qualify requests according to terminology.
Treat requests according to procedures.
Provide answers adapted to the request and the needs of the user.
Assure files follow up (history).
Participate to permanent training of the team.