Customer Service Manager

ATOS is a global leader in digital transformation with employees in 71 countries and annual revenue of € 11 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions.

The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

Job Requirements
Education: Preferably technical university degree or a similar qualification.
Professional experience in:
Ticketing system knowledge;
Work instructions/procedures;
IT infrastructure (ITIL Foundations is a plus);
Customer Relations / Global Delivery of services for customers;
Preparation of complete and correct documentation of configuration items related to contracts;
Design workable methods to ensure that B2B - agreements (OLAs) are in place;
Provision of contractually defined reporting data with involved services;
Escalation and risk management for customer specific service delivery experience;
Controlling of service accounting and corrective measures experience;
High Customer Focus
Fluent in German (is mandatory request) and English languages.

We are looking for experienced IT professionals in Service Quality/Customer Service Manager area for our location in Timisoara, Romania. The person must have IT technical background (minimum 3 years of experience) to apply in international projects and skills in the area of technical coordination and customer facing situations.

What we offer
We are a company that cares about employee satisfaction as well as company growth. Atos offers not only a challenging and exciting workplace, but also a rewarding work experience, with competitive compensation and benefits packages:
- Training and certifications: On-going In-depth training with current and emerging products and technologies;
- Flexible benefits: Medical program, Sports benefits, Lunch vouchers, Mobile phone, Laptop;
- Compensation: Competitive salary package and relocation bonus for candidates outside West Area;
- Extra vacation days;

Join our dynamic team and you will find yourself in a multicultural and challenging environment where you will not only be using your skills and knowledge, but also expand and enrich your experience by participating in international projects.


How to apply
In order to complete your application, please click on the link http://ro.atos.net/ro-ro/ and select the “careers” tab.
- Choose the country (Romania), then the desire position and click Apply Now
- Complete the registration process
- Attach your CV and Letter of Intent

Only suitable candidates will be contacted for interview and please note that your resume will be entered in our data base and may be used in further recruitment projects.

Also you can send us your resume at the following address hr-ro.it-solutions@atos.net