Back office gaming support (German&English)

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Angajator: TELUS International
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
  • Job la nivel national
    Actualizat la: 17.04.2023
    Job remote: Remote(de acasa)

    Join a back-office customer support team for our client, thе largest user-generated online gaming platform, thе #1 gaming site for kids and teens.

    Recommended skills set:

    ● Medium level of German and English (B2 in written and oral).
    ● Availability for a full time schedule, covering shifts 24/7, Monday - Sunday
    ● Highly developed sense of integrity and commitment to customer satisfaction.
    ● Demonstrated passion for excellence with respect to treating and caring for customers.
    ● Ability to communicate clearly and professionally, both verbally and in writing.
    ● Has "thick skin" and is able to handle complaints.
    ● Has a pleasant, patient and friendly attitude
    ● Strong self-organization, decision making and analytical abilities.
    ● Strong detail orientation and communication/listening skills.
    ● Possess a strong work ethic and team player mentality. On this rolе, you would:

    ● Provide quаlity аnd profеssionаl responses to customers using both pre-genеrаted content аnd pеrsonalized rеsponses via еmаil and chаt.
    ● Bе adept аt adjusting scripted informаtion to match the customer’s needs/inquiry.
    ● Thoroughly and efficiently gather customer information, determine and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions.
    ● Provide quality service and support in a variety of areas including, but not limited to: account verification/assistance, billing, product knowledge, and system troubleshooting.
    ● Assist in identifying, tracking and escalating trending issues.
    ● Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
    ● Become proficient in multiple tool platforms in order to gather, record, update, and relay relevant data to a customer’s inquiry, supervisory escalation, or internal team contact.
    ● Be familiar with the client's moderation guidelines to know when content or an account needs to be removed or banned, or escalated to the mod team
      We offer:

    • Working from home, from any location in Romania 
    • Stable job, in a multicultural fast-growing environment 
    • Above-average fixed salary, performance and tenure-based bonuses, depending on the position 
    • Monthly meal tickets 
    • Free access to our modern and fully-equipped employees' gym space in our office building in Bucharest 
    • Private medical subscription coverage
    • Extra health benefits: special discounts for dental care and optical services with our partners 
    • Reimbursement for your public transportation subscription, after the trial period (if you work from office) 
    • Gym subscription reimbursement, after the trial period 
    • Free subscription to the Bookster virtual library 
    • Dedicated psychologist available for free sessions (online or face to face) 
    • Special discounts and rates for a variety of services and products: from telecom and banking to tech and home appliances, library, wellness, travel and many more 
    • Paid training and international career opportunities 
    • Multilingual exposure - improve your spoken and written language skills 
    • Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long