Customer Support Engineer with European Languages

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On behalf of our partner, a multinational technology company, that design, develop and sell telecommunications equipment and consumer electronics, we are looking for Customer Support Engineers for their "Digital Power Department". Our Client`s mission is to bring digital to every person, home and organization for a fully connected, intelligent word. The Company offers leading Smart PV solutions and will continue to innovate and enable renewable energy to empower each individual, home and organization.


Qualifications:

- Bachelor degree - is an advantage;
- Fluency in English and any of the following languages would be an advantage: Italian, German, French, Polish, Spanish, Ukrainian or Dutch;
- At least 1 year of experience in customer support field is mandatory requested;
- Being interested/ motivated to learn more about power electronics.

Required Experience - nice to have:

- Experience of reading and understanding electrical schematic diagrams and specifications with the ability to pick out and interpret relevant information;
- Good Understanding of PV plant structures, roof top structures;
- Multi-skilled in both the theoretical and practical aspects of electrical work.

Responsibilities:

- Provide after-sales assistance for the Solar products developed by the client, by phone and by mail, to the customers from Europe, Australia, North America, MEA;
- Onsite support in case of major or critical problems that can’t be solved by customer or local subcontractor according to SLA;
- Responsible for Network Upgrade/Swap according to the team planning;
- Responsibilities include but not limited to: Monitoring, updating Quality analysis and improvement processes.

Offer:

- Motivational salary package and annual performance bonus
- Gym discounts;
- Private Medical Insurance;
- Paid 4 hours leave per month;
- Flexible work schedule;
- Opportunity to work on shifts;
- Weekly fruit day;
- Transport allowance;
- Sim allowance;
- Life time learning environment and tools.