Preproduction Operator

IDEMIA, the global leader in Augmented Identity, provides a trusted environment enabling citizens and consumers alike to perform their daily critical activities (such as pay, connect and travel), in the physical as well as digital space.

Key relationships

Internal
• Managers
• Other personalization center functions
• Other Support Staff

External
• Third party vendors

Qualifications
• University degree in the field of economics or engineering.

Technical Knowledge
• Advanced computer literacy (Windows, Excel, Access)
• Programming skills (C++, Visual Basic, FoxPro, MySQL, MSSQL, DataBase)
• Relevant production environment experience is appreciated
• Extra competences in the chip cards field is appreciated
• Extra competence with machinery is appreciated

Interpersonal skills
• Basic knowledge of English
• Strong communication and interpersonal skills
• Excellent organizational and analytical skills
• Communicate effectively and professionally with customers and other third party companies
• Ability to work and interact effectively in a team environment.

• Develop and / or improve CPS flows related to personalization and fulfillment services (CPS is a unique credential system, developed by Idemia, that covers all issuance needs to support our personalization service globally)
• Develop and / or improve non CPS (any other Idemia approved software) flows related to personalization and fulfillment services
• Keep accurate track of CPS and / or any other Idemia approved software flows that need development or improvement using project management specific tools and approach
• Keep track of new features reported in relation to CPS migration in order to improve CPS usage in production area
• Keep track of bugs reported in relation to CPS migration in order to avoid personalization downtimes
• Support local technical team for CPS migration
• Consult with local technical team whenever deemed necessary
• Monitor and process input & output files using CPS in order to generate Production Work Orders
• Keep accurate track of each input / output file content according to the Production Log
• Reconcile processed files vs available files per each customer
• Ensure the correct follow-up on specific quality monitoring procedures
• Ensure completion of daily / monthly reports
• Any other tasks or duties assigned by the direct manager