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Account Manager (HR Services)
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|Nivel job:||1 - 5 ani experienta|
At Evolve today we offer complex Human Resources services, from business consulting to headhunting and recruitment. We have extensive experience in finding talented professionals, for a variety of industries, especially in the IT sector.
We started with a dream: to create a Human Resources company with a strong, unique profile on the market, deeply shaped by our core values: commitment to performance, professionalism, a balanced approach and deep satisfaction for our clients.
From that moment, we nurtured special relationships and we continuously evolved, being flexible, but staying true to our values. We aim higher and higher and we invite you to EVOLVE with us!
For our amazing team, which is expanding, we are looking for an Account Sales Manager (HR Services), to join us in our mission to bring the best recruitment and HR services to our partners, in a competitive and constantly-changing market.
Evolve Today has been built out of a passion for recruitment and connected services and with the purpose to make a difference in the market by offering consultative, high-class services with a determined and honest approach.
You will be the main liaison between the customers and the recruitment team, ensuring that the clients stay satisfied, and you are bringing interesting and valuable projects for the team to deliver.
If you are focused on results, have an active interest in HR services, and want to make a difference in a business where you can bring your input and value, then you belong on our team. 😊
At least 2 years of experience in an HR Account Manager or Sales position;
Previous experience in a recruitment agency or close to a recruitment services delivery team;
Account management/customer success experience is mandatory;
Strong business orientation and understanding of client management and satisfaction;
Proven experience in nurturing business accounts to increase revenue;
Understanding of recruitment process and services;
Analytical and problem-solving skills, with a focus on providing high-level customer experiences;
Excellent communication skills and the ability to prioritize and multitask;
Very strong teamwork skills and active interest in understanding how the performance of the team influences your results;
Advanced English level - both spoken and written.
Bachelor's degree in business, marketing, or a related field.
Client management – as a SPOC you are working closely with the clients in order to understand their needs; maintain the business contracts and relationships with clients keeping them informed regarding the process and sharing the market knowledge;
Identifying new opportunities on the market and establishing meetings with potential clients
Sales Strategy- getting actively involved in the yearly set-up and implementation of the sales strategy
Qualitative projects and delivery - ensure that the projects comply with established standards and are delivered on time;
Focus on results - build a client approach and management strategy in order to achieve business results as per objectives and targets set;
Supervise the delivery of the services to the clients -responsible for accounts performance and client satisfaction;
Offers & Contract management - prepare and present services offers to the clients focused on their needs and negotiate and secure contracts for delivery;
Focus on opportunities - build strong relationships with new and existing clients and identify opportunities for upselling or increasing client retention;
Be close to the delivery team - understand the processes, and the market specifics and take over relevant information to share with the client in order to manage expectations;
Team- working closely with consultants and the business to understand activity dips in order to effectively manage candidate pipelines;
Provide guidance - to both clients and colleagues in order to ensure a good delivery process and results;
Understand business objectives - short, mid-long term in order to prioritize the client strategy and build pipelines;
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